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Team Manager IT Asset Management

5 - 9 years

0 Lacs

haryana

Posted:5 days ago| Platform: Shine logo

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Skills Required

stakeholder management excellent customer service skills adherence to governance standards processes itil process areas asset management toolset integration interpersonal relationshipbuilding skills verbal written communications it knowledge microsoft office applications itil services management skills team productivity utilization management service descriptions creation bid management process understanding multitasking prioritization willingness to travel

Work Mode

On-site

Job Type

Full Time

Job Description

As the Asset Management Operations Lead, your role involves overseeing day-to-day operations to meet KPIs and contractual obligations. You will establish and implement best-in-class processes globally and ensure adherence to them. Your responsibilities also include managing the team, handling performance evaluations, talent development, and ensuring customer satisfaction and profitability. You will generate management reports, act as the primary contact for service delivery managers, and resolve any client concerns promptly. Key Responsibilities: - Lead Asset Management Operations to meet KPIs and contractual obligations - Establish and deploy best-in-class processes across the organization - Manage team performance, talent development, and employee satisfaction - Ensure customer satisfaction, cost optimization, and profitability - Generate management reports and address client concerns promptly - Coordinate work scheduling, recruitment, and onboarding processes - Support audit preparation and follow-up for internal and external audits - Collaborate with global counterparts to ensure process alignment Qualifications Required: - Excellent customer service and stakeholder management skills - Proficiency in governance standards, ISO, and BSI - Strong understanding of ITIL process areas and asset management tools - Interpersonal skills and relationship-building abilities - Effective verbal and written communication skills - IT knowledge with broad understanding of IT systems and technology - Competency in Microsoft Office applications - Experience in ITIL service management and team productivity management - Understanding of bid management processes and providing inputs - Ability to multitask, prioritize effectively, and willingness to travel Certifications: - IAITAM Best Practices Library (IBPL) certification is desirable (Note: Company details are not available in the provided job description.),

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Getronics

IT Services and IT Consulting

Amsterdam-Duivendrecht North Holland

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