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Team Manager - Customer Service

Team Manager - Customer Service

Kotak Mahindra Bank

4 - 6 years

5 - 7 Lacs

Thane

Posted:7 hours ago| Platform:

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Skills Required

Handling Calls Communication Skills Dashboards

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Managing a Team of Customer Service Executive who would be handling calls of the clients and addressing clients queries.
Handling Emails communication queries.
Liaise with Department in resolving the cases within defined TAT
Preparing MIS/Dashboard and publishing it to respective stakeholders.
Working on Projects as per business requirements.
Working on NPS Matrix.
Location- Thane
Grade- Manager
Only local candidate preferred.

Preferred candidate profile

Has customer centricity (Keeps the Customer First) in all perspective
Has good communication skills (written and verbal)
Should have good knowledge of MS Excel, Power Point.

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