2100 Team Leading Jobs - Page 46

Hiring: Team Lead – Customer Support Experience: 4+ years in International BPO (Chat & Voice) Must: On-paper Team Lead experience Location: Bangalore | WFO | Australian Shifts Education: Any Graduate CTC: Up to 9 LPA Contact - Radhika 8529474615

Role & responsibilities Experience of more than 3 Years In working with Telemarketing Team. Responsible to lead a telemarketing team of 10 to 15 Tele-callers for m4marry business Responsible for the revenue generation and operations of the m4marry tele-sales team Strong supervisory and leadership skills with a ability to motivate and manage a team. Ability to work well in a fast paced environment and meet targets. Excellent communication skills both verbal and written. Preferred candidate profile Looking For Candidates Who Have Experience In Leading A Telemarketing Sales Team. Experience in working for a matrimonial business will be an added advantage.

Looking for Immediate Joiners for Below Required Notice - Immediate Joining Package - 6 lpa -7 lpa Min 2 years experience Location - Bangalore (Whitefield)No cab facility Graduate or Under graduates with relevant experience can apply Shift - UK/US Rotational Shift Work from Office Interested candidates Please call on below number Smitha@9880964847 smitha@thejobfactory.co.in A ) Job Title:- Team Leader Experience:- 2 to 6 years (2 years exp mandatory in intranational voice experience ) The Team Leader is responsible for developing the healthcare team, coordinating customer and implementing techniques that allow the business to meet and surpass its targets consistently Roles and Responsibilities : Manage the overall running of the Healthcare team Develop and implement strategic plans that expand a company's customer base and solidify its presence. Regards, Smitha HR TEAM THE JOB FACTORY

Locations - Paonta Sahib, Kullu, Kangra, Parwanoo and Solan DTC: SCOPE OF WORK The DTC( Direct-to-Customer) business aims to leverage 50million homes opportunity in India by providing simplified services and great and consistent customer experience. Catchment Sales Manager in DTC is a frontline sales role responsible for managing a retail outlet as well as driving broadband business in a dedicated catchment with a team size of 7-12executives through customer service, market activations, network expansion and stakeholder management. EXPECTED DELIVERABLES Manage store operations SOPs, handle customer queries and escalations Drive postpaid business for catchment through walk-in and walkout models Online Lead Management from Integrated Lead management system Ensure network expansion and timely installations by coordinating with market planning, marketing and Home Delivery Org Performance Tracking and governance large off roll team (7 -12) Understand market demographics and increase market visibility through BTL activities as per customer segments Drive broadband business, maintain good relationships with residential and market association to drive rollout and generate business Increase upselling and cross-selling to new and existing customers in catchment HOW YOULL SUCCEED Build a culture of serve to grow in stores Ensure robust planning to start strong Drive discipline in store and cash compliance Simplify communication for the field executives to understand Keep team motivated through team connects, rituals and R & R Building strong relationships with internal as well as external stakeholders and resourcefulness Partner Management (in LCO towns) WHAT IT TAKES Broadband and network knowledge Inventory management Analytical Mindset & basic MS office Drive for results and Execution Excellence Ownership Influencing Build and maintain relationships Position 2 Territory Manager Mass Retail About the job Territory Managers (TM) at Airtel are the pillars of Mass Retail Organization at Airtel serving ~ 360 Million consumers across the length and breadth of the country. Just to put things in perspective, Territory managers have helped us onboard, sustain and serve one in every four Indians living in our vast and diverse country. A territory manager typically contributes towards 10 to 15 Million revenue monthly, directly to companys topline. A TM is responsible for handling a team of 12-15 people in form of Urban and Rural Promoters, Distributors, Field Sales Executives and TLs. Each TM also handles 500-700 Retail outlets. Each TM territory is of about 60-70km in radius. At Airtel, we also offer opportunities to Territory Managers to have exposure in other ‘Lines of Businesses’ unlike our competitors who offer single product exposure. There are abundant prospects for a TM to explore in a single role, namely Mobility, DTH, Payment Banks and Broadband. Responsibilities Sales: To onboard new customers through efficient handling of trade and control channel (Fleet of promoters and distributor manpower) To achieve tertiary recharge sales and Gross Prepaid targets To work on ‘One Airtel’ agenda and drive penetration of DTH and Bank Business To set up right distribution for a dominant service edge vs our competition Service: To ensure that all distributors are engaged To ensure that customer is on-boarded in a smooth and hassle-free manner To extract business from the territory To own network coverage and quality in the allocated territory. Team Management: To onboard, train and manage Field Sales Executives To onboard, train and manage Urban and Rural Promoters To analyse and decipher all MIS reports for appropriate actions Requirements Analytical Ability Ownership Mindset Collaboration & Influence Learning Agility Execution Excellence

*Close tracking and monitoring on input KPIs (such as Talktime and Hot Leads) to help improve productivity *Helping agents in closing sales. Increasing daily/monthly sales targets *Ensuring every team member's performance is good *Share resume - Required Candidate profile *Must have 1 Year Team Lead experience in relevant field *To achieve Sales targets regularly *Ability to handle the team of 10 to 15 members Fresher & irrelevant profiles won't be reviewed Perks and benefits Attractive Monthly Incentives

Key Responsibilities: Team Management: Sales & Target Achievement: Process Management: Client & Escalation Handling: Order Management: Data & Performance Analytics: Business Growth Initiatives: Reporting & Review:

Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : Security Delivery Governance Good to have skills : NA Minimum 18 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Delivery Lead, you will lead the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Roles & Responsibilities: Expected to be a SME with deep knowledge and experience. Should have influencing and Advisory skills. Engage with multiple teams and responsible for team decisions. Expected to provide solutions to problems that apply across multiple teams, and provide solutions to business area problems. Lead the planning, execution, and monitoring of Security Services projects. Collaborate with cross-functional teams to ensure project success. Provide guidance and mentorship to junior team members. Develop and implement strategies to enhance Security Delivery Governance. Professional & Technical Skills: Must To Have Skills: Proficiency in Security Delivery Governance. Strong understanding of security frameworks and compliance standards. Experience in risk management and mitigation strategies. Knowledge of security technologies and tools. Good To Have Skills: Security certifications such as CISSP or CISM. Additional Information: The candidate should have a minimum of 18 years of experience in Security Delivery Governance. This position is based at our Pune office. A 15 years full time education is required. Qualification 15 years full time education

Skill required: Next Generation Customer Operations - Customer Service Designation: Inbound Sales Representative New Assoc Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? Written and verbal communication Results orientation Prioritization of workload Commitment to quality Agility for quick learning What are we looking for? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's.Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers. The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents. They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely Please note that this role may require you to work in rotational shifts supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Qualifications Any Graduation

Skill required: Backoffice - Service Desk Non-Voice Support Designation: Utility Bill New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereThis role is aligned to our Service Desk Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support. The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat. What are we looking for? This role is aligned to our Service Desk Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support. The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.This role is aligned to our Service Desk Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support. The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: Com.Bkg- Loan/Lease Abstraction - Lease Management Designation: Banking Advisory Senior Analyst Qualifications: BCom/Any Graduation Years of Experience: 5 to 8 years What would you do? We help clients address quality and productivity issues, keep pace with customer expectations, navigate regulatory and operational pressures and ensure business sustainability by transforming their banking operations into an agile, resilient operating model.The Corporate banking /Wholesale banking team is responsible for helping clients and organizations processes trade finance transactions by providing superior service delivery to trade customers whilst safeguarding the bank from risks associated with this business.The team is focused on revision of lease and abstraction of critical financial and non-financial terms into client lease administration systems. You will be responsible for all activities pertaining to the overall lease administration process, completion of standard and non-standard tasks within the defined scope, delivery within defined SLAs of the project and the independent management of multiple deals. You will also be required to apply appropriate procedures to ensure accuracy of output and strive for continuous improvement. What are we looking for? The primary responsibility is to manage a team of 10-12 people, which could work on any of the Lease Admin / Lease Abstract process. Strong domain expertise in Lease Abstract, Lease Setup, Recovery Set-Up, Tower Lease Abstraction/Set-up, CAM Billing & Lease Audit processes. Good communication skill for sending emails to resolve any queries. Should be able to prepare various reports and circulate to respective stakeholders. Manage queries and clarifications from the Client Analyze complex deals and provide guidance to team members Perform Quality Check and provide feedback to team members. Ensure all transaction processing is completed within Delivery Center Service Level Agreements (SLAs) Proactively escalate issues to the supervisor that require intervention/clarification Keep desktop documentation up to date Work across different shifts hours in 24 X 7 operation Roles and Responsibilities: Good written and oral communication skills Clearly communicate and interpret financial data like Base Rent, CAM Recon, CPI, etc. Interpretation of complex commercial, Office / Retail and Tower lease languages Experience in working in different types of Lease database such as Yardi, MRI, JDE / Oracle / Siterra / Smartsheet / Salesforce / Lease Maintenance Workflow (LMW) and different excel templates provided by the Client. Review Lease abstracts, Lease Set-Up, EP Set-Up, Rent & Revenue Share Reconciliation, CAM Reconciliations, Tax and Insurance Reconciliations. Thorough knowledge/experience in analyzing Lease Administration functions including CPI calculations, CAM Reconciliations, Leases with 1000 Pages, CAM Audits, Tax Audits, etc., Ability to handle Client calls / emails and prepare minutes of meeting. Preparing Quarterly / Monthly / Weekly Business Review Deck. Possess strong Lease Admin domain knowledge and ability to prepare documentation/ procedures such as SOPs, Process Maps and Taxonomy. Ability to work on multiple projects and ability to withstand the pressure. Should have strong industry knowledge and able to provide insights and analytics. Deep knowledge in OE process. Ability to create client value and showcase dollar savings. Qualifications BCom,Any Graduation

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 2 year(s) of experience is required Educational Qualification : Bachelor Degree German Language proficient Summary :Candidate should be German Language proficient with minimum of B2 level certificationAs an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Candidate should be German Language proficient with minimum of B2 level certification Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide exceptional client support and maintain a high level of customer satisfaction. Troubleshoot technical issues and provide timely resolutions. Document client interactions and solutions for future reference. Collaborate with cross-functional teams to enhance system performance. Stay updated on industry trends and technologies to improve service delivery. Professional & Technical Skills: Candidate should be German Language proficient with minimum of B2 level certification Must To Have Skills:Proficiency in Service Desk Management. Good To Have Skills:Experience with Service Desk Voice Support. Strong understanding of IT service management principles. Knowledge of ticketing systems and incident management processes. Excellent communication and interpersonal skills. Ability to prioritize and manage multiple tasks efficiently. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Gurugram office. A Bachelor's Degree and proficiency in German Language are required. Qualifications Bachelor Degree German Language proficient

Skill required: Retirement Solutions - Customer Service Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Candidates who will hire for above role will be responsible for 100% transaction role with same day processing tat and ~20-30% NIGO calls with client Candidate should have been flexible for 100%-night shift start from 8.30 PM and RTO during the trainingRetirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the bestCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for? We are looking for candidate with experience in Life-Annuity Claims and Policy admin service's financial and non-fi transactions such as policy surrender, loan, withdrawal, and policy transfers Life , Annuity, Retirement Insurance ,claims experience and managed financial transactions Roles and Responsibilities: Candidates who will hire for above role will be responsible for 100% transaction role with same day processing tat and ~20-30% NIGO calls with client Candidate should have been flexible for 100%-night shift start from 8.30 PM and RTO during the training Qualifications Any Graduation

Skill required: Treasury - Treasury Cash Pooling & Netting Designation: Service Delivery Ops Analyst Qualifications: BCom Years of Experience: 3 to 5 years Language - Ability: English - Advanced What would you do? "Y Meet SLAs and KPIs. Escalate any issues to team lead. Adhere to the deadlines of client and currencies. Keep abreast of the new changes in the markets rules. Ensure up to date standard operating procedures. Meet SLAs and KPIs. Escalate any issues to team lead. Adhere to the deadlines of client and currencies. Keep abreast of the new changes in the markets rules. Ensure up to date standard operating procedures. Meet SLAs and KPIs. Escalate any issues to team lead. Adhere to the deadlines of client and currencies. Keep abreast of the new changes in the markets rules. Ensure up to date standard operating procedures. " What are we looking for? " Play active role in identifying opportunities inprocess improvements. Ensure timely completion of the market specific tasks. Endeavour to learn as many functions as possible. 1-2-1 with the team leaders to track self-performance and identify areas of improvement. Complete daily checklist in timely manner. Ensure that the process documents are up to date and capture all new updates in the market. Manage fluctuating volume. Day today issues. Play active role in identifying opportunities inprocess improvements. Ensure timely completion of the market specific tasks. Endeavour to learn as many functions as possible. 1-2-1 with the team leaders to track self-performance and identify areas of improvement. Complete daily checklist in timely manner. Ensure that the process documents are up to date and capture all new updates in the market. Manage fluctuating volume. Day today issues." Roles and Responsibilities: " In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts" Qualification BCom

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Should be proficient in German Language Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide efficient service desk management support. Offer timely and effective resolution to client issues. Maintain a high level of product knowledge. Collaborate with team members to enhance system performance. Implement innovative strategies to improve client satisfaction. Professional & Technical Skills: Minimum B2 Level certification in German Language Must To Have Skills: Proficiency in Service Desk Management. Strong understanding of IT service desk operations. Experience in troubleshooting and resolving technical issues. Knowledge of ITIL framework and best practices. Good To Have Skills: Experience with Service Desk Voice Support. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities: Provide service desk management and voice support to clients, accurately defining client issues and designing resolutions based on deep product knowledge. Maintain exceptional communication skills to keep our world-class systems running. Act as the ongoing interface between the client and the system or application. Dedicate to quality and ensure client satisfaction. Collaborate with cross-functional teams to resolve complex issues. Professional & Technical Skills: Must To Have Skills:Service Desk Management. Good To Have Skills - Service Desk Voice Support ; awareness of retail and Point of sale (POS) system troubleshooting. Strong understanding of ITIL framework. Experience in troubleshooting and resolving technical issues. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Gurugram office. Qualifications Bachelor Degree

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support, Japanese Language Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide efficient and effective service desk support to clients. Troubleshoot and resolve technical issues reported by clients. Document all support activities and solutions for future reference. Collaborate with team members to enhance service desk processes. Stay updated on the latest technologies and trends in service desk management. Professional & Technical Skills: Must To Have Skills: Proficiency in Service Desk Management. Good To Have Skills: Experience with Service Desk Voice Support. Strong understanding of IT service management principles. Knowledge of incident and problem management processes. Excellent communication and interpersonal skills. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Ensure effective communication with clients Analyze and troubleshoot technical issues Document and maintain support processes Professional & Technical Skills: Must To Have Skills: Proficiency in Service Desk Management Strong problem-solving skills Excellent communication skills Ability to work under pressure Good To Have Skills: Experience with ITIL framework Additional Information: The candidate should have a minimum of 5 years of experience in Service Desk Management This position is based at our Bengaluru office A 15 years full-time education is required Qualifications 15 years full time education

Project Role : Client Account Lead Project Role Description : Advise clients by bringing together expertise and thought leadership to shape solutions and solve critical business needs for a portfolio of accounts or a single large account. Bring together the right teams to drive profitable sales growth, expand services and offerings delivered, ensure profitable delivery and influence the clients strategy. Must have skills : Account Management Good to have skills : NA Minimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Client Account Lead, you will utilize Accenture knowledge and business expertise to craft solutions addressing client issues and business requirements. You will collaborate directly with clients, guiding the team to drive sales growth and ensure profitable delivery. Roles & Responsibilities: Expected to be a SME with deep knowledge and experience. Should have Influencing and Advisory skills. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Expected to provide solutions to problems that apply across multiple teams. Lead client meetings and presentations. Develop and maintain strong client relationships. Analyze client needs and propose tailored solutions. Professional & Technical Skills: Must To Have Skills:Proficiency in Account Management. Strong understanding of client account management principles. Experience in developing account strategies. Excellent communication and negotiation skills. Ability to analyze data and derive actionable insights. Additional Information: The candidate should have a minimum of 15 years of experience in Account Management. This position is based at our Hyderabad office. A 15 years full time education is required. Qualifications 15 years full time education

Job Purpose Acuity is currently looking for dedicated and motivated individuals who have strong leadership, organizational and teamwork skills for its Investment Banking team based in Gurgaon. Roles & Responsibilities Supporting our client in Metal & Mining sector, FIG, Industrials sector, healthcare,consumer TMT etc Preparing financial analysis including trading/ transaction comparable, operational/ financial benchmarking, valuation analysis, etc. Preparing pitch books, industry research, deals & peers screening, company profiles and company focused discussion documents related to various industries. Meeting project timelines and quality of deliverables in a manner to ensure high client satisfaction Conducting quality control check of the outgoing reports / packs Engaging client independently on calls and e-mails Other responsibilities include: Scoping the new projects, structuring deliverables/new research products Producing high quality informative and visually appealing presentations and deck Demonstrating strength and experience in client / requester relationship building and management, information / knowledge needs assessment Key Competencies MBA/ CFA/ CA 6-10 years of experience in the Investment banking space Experience of working Investment banking projects, including: Detailed financial analysis with knowledge / experience of working on financial statements Target identification, Trading and Transaction comps Benchmarking, Ratio analysis Pitch book / IM support and company profiles Macro-economic and industry overviews with experience working across various industries Bespoke qualitative research Should be able to work independently, with minimal guidance and support Prior experience in handling clients directly through calls / mails Excellent written and spoken communication skills Should be well versed with MS Office suite specially Microsoft Excel, Word, and Power Point Working knowledge of database such as Bloomberg, CapitalIQ, FactSet, Thomson, etc Interested can mail the resume on Payal.kapoor@acuitykp.com

Must have Min 1+yrs exp as a Team Leader from International Voice Process BPO. Should be Team Leader on papers from International Voice process. Must know KPI's CSAT/NPS/AHT US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

SUMMARY Job Opening: Cards & Payments Location: Hyderabad, Chennai Experience: 6+ years relevant (including 2+ years as an on-paper team lead) Position Type : Permanent Location : Chennai, Hyderabad Work Mode : On-site Preferred Notice Period : 0-30 days Responsibilities: Leading the BPO team to achieve operational excellence in Retail, Back Office, and Cards & Payment processes. Overseeing daily operations to ensure timely and accurate processing of transactions and customer requests. Providing guidance and support to team members to enhance their performance and professional growth. Monitoring team performance metrics and implementing strategies to improve efficiency and quality. Ensuring compliance with company policies, industry regulations, and best practices. Collaborating with other departments to streamline processes and improve overall service delivery. Identifying and resolving operational issues promptly to maintain high levels of customer satisfaction. Developing and implementing training programs to keep the team updated on industry trends and new technologies. Conducting regular performance reviews and providing constructive feedback to team members. Preparing and presenting reports on team performance and operational metrics to senior management. Fostering a positive and collaborative work environment to enhance team morale and productivity. Utilizing data analytics to identify areas for improvement and drive process optimization. Maintaining up-to-date knowledge of industry developments and incorporating best practices into operations. Requirements Requirements: 5 to 8 years of experience in Retail, Back Office, and Cards & Payment. Strong leadership and team management skills. Excellent communication and interpersonal skills. Proficiency in data analysis and reporting. Strong understanding of industry regulations and compliance requirements. Ability to work independently and manage remote teams effectively. Experience in implementing process improvements and automation is a plus. Detail-oriented and able to handle multiple tasks simultaneously. Proactive approach to problem-solving and decision-making. Adaptability to changing business needs and priorities. Customer-centric mindset and focus on delivering high-quality service. Proficiency in using relevant software and tools for BPO operations. Strong commitment to continuous learning and professional development. Benefits - US Shift ( Cab Facility)

Positions Available:- Recruitment Manager-IT Prior US Staffing/US Recruitment experience in IT domain will be considered Role & responsibilities Assign requirements as soon as they come in from the VMS. Work with RM and Recruiter to get the requirements assigned as they come out of the system. Read the job description before assigning. Highlight the required skills for the job before sending it to the recruiter. If not enough info on the requirement or the rates are not appropriate, or any details are missing then work with the Account Manager to get additional info for the recruiting team. Analyze the availability of recruiters, check to confirm availability with the Recruiting Manager and assign the requirements to the available recruiters. Ensures requirements are assigned ASAP without any delay. Make sure submissions are made within 24 hours of the requirements being assigned or in lesser time for HOT reqs. Follows up with recruiters on submissions/updates. Quality checks of the resumes before submissions Accepts and rejects requirements in the system (VMS) Communicate all heads-up requirements from the Account Managers to the recruiting team. Liaison between Account Manager and Recruiting team members. Daily report generation on performance. Make recommendations and come up with strategies on how to improve delivery as well as our numbers on those clients. Make sure all the submittals follow and maintains client policies, procedures and guidelines. Auditing submissions as well as all activities around the assigned clients Monitor and follow up on all emails and other documents as well as communication on the clients assigned. Keeps track of interview notification emails and ensure AM's are sending interview requests on all candidates. Ensures offers are closed and sent out accurately and within time. Preferred candidate profile Prior recent US Staffing experience is mandatory at least 7-10 Years Perks and benefits Competitive Base Salary Lucrative Incentive Structure Rewards & Recognition KINDLY SHARE YOUR UPDATED CV TO anu@iconma.com; Call me on 7985915705 FOR MORE DETAILS. Anu Sharma Lead-TA-HR ICONMA LLC

- Managing the life insurance sales through assigned Bank Branches. - Lead will be provide (Lead work) profile. - Regular Visits to The Assigned Branches. - Interaction with Branch Walk-In Customers for Need Identification. Required Candidate profile - Any graduation required - Need at-least 1 year of sales experience - Age must be 21-38

SUMMARY Power BI, Tableau Desktop, SQL, and Alteryx Job description Working at the crossroads of marketing inspiration and analytical insight, the Business Intelligence Analyst plays a pivotal role in Cognizant digital transformation. Skilled at transforming relevant data to help with business decision-making, BI analysts usually have a technical bachelor’s degree and work experience in programming and data analysis. This role is an Individual Contributor role where you would be involved in identifying complex fuzzy problems, breaking them down into smaller parts and implementing creative, data-driven solutions. You would be responsible for defining, tracking and improving key metrics and communicating business trends. Role and Responsibilities Minimum 4 years’ experience in delivering operational and strategic Analytics as well as managing Analytics projects. Solution architecture, proof of concept/prototype design, database design, and report testing. Responsible for data analysis and developing reporting specs, developing reports, and developing dashboards and writing complex SQL queries. Design and develop database request on Alteryx. Worked closely with business users to create reports/dashboards using Tableau desktop. Create Prompts, Calculated Fields, customize Calculations, Conditions and Filter (Local, Global) for various analytical reports and dashboards. Effectively used data blending, filters, actions, Hierarchies feature in Tableau. Experience on creating user groups, and scheduled instances for reports in Tableau. Building, publishing customized interactive reports Tableau server or Alteryx. Worked on Level of detail expressions and Table Calculations using Alteryx. Experience in trouble shooting of performance issues associated with Tableau reports. 4 years of experience on Tableau Desktop versions 2019 and later 4 years of hands-on experience on building interactive dashboard design and support business users to understand the data and guide them right approach to build analytical dashboard

Role & responsibilities Analyzing and implementing strategies to reduce policy surrenders Train and support call centre and front line teams in customer retention techniques Create and present reports on surrender performance to senior management Analyze surrender trend and customer behaviour to identify risk factors Call center management Preferred candidate profile Education: Graduate/Post Graduate Work experience in years: 3-4 years experience in insurance domain Skills / experience required - Yes Level Expert or Intermediate or Beginner Other skill set: Analytic skills Well verse with Excel and advance Excel Team handling Interpersonal skills