Posted:1 week ago|
Platform:
Work from Office
Full Time
Education : Graduation/ Under Graduate - Any Specialization
Job Responsibilities :To manage a large & diverse team of agents.Candidate would be handling a Team of Call Centre Executives.Manage day-to-day activities of team.To support & develop agent skill sets.To convert all enquiries into appointmentsPublish weekly / monthly review presentations.HandlingCall escalations & Inbound & Outbound Customer Service.Control of Attrition & Shrinkage.
Skill Set and Experience:
Excellent Communication skills.Good Excel Knowledge.Aggressive towards work .Confident towards work.Goal oriented.Good Team Handling skills.Positive Attitude.
Technext Technosoft
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