Team Leader

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About Vitality BSS:

Vitality is a leading provider of business support solutions for healthcare organizations in India and the USA. As one of the reputed names in the attorney support, medico-legal, medical billing, medical records review and teleradiology services our firm has the expertise to maximize revenue and reduce operating costs for different organizations in this field.

Key Responsibilities:

• Oversee day-to-day operations for Medical Transcription, Medical Record Listing and Medical Record Summarization.
• Ensure adherence to client-specific guidelines, productivity benchmarks, and quality standards.
• Monitor team performance, allocate work effectively, and manage schedules to ensure timely delivery.
• Provide coaching and mentorship to team members to build skills and improve efficiency.
• Conduct regular audits and quality checks.
• Identify areas of improvement and implement corrective actions or process enhancements.
• Act as a key point of contact for client communications including updates, escalations, and feedback.
• Ensure timely communication of requests, deadlines, and any changes in process.
• Maintain professional and effective client relationships.

• Desired Skills:

• Leadership and team-building skills
• Problem-solving and analytical mind-set
• Client-centric approach with adaptability to changing requirements
• Ability to multitask and prioritize under pressure