Team Leader

• Be the subject matter expert and the reference point for the Access Management team.
• Perform user access management by provisioning or de-provisioning user access.
• Represent the team in meetings as required.
• Knowledge of Access Review/Attestation Management.
• Manage folder access permissions.
• Implement privileged access controls.
• Handle closure of raised incidents.
• Respond to queries related to password resets, login issues, etc.
• Monitor the request queue and team mailboxes; review and follow SOP procedures to add, edit, or delete specific accesses for systems as requested.
• Respond to general questions about access requests.
• Follow up with required approvers/stakeholders for approvals or clarifications through phone, email, or tickets.
• Contribute to the Knowledge Management Database; record events and problems and their resolution in knowledge base/SOP.
• Read and review standard operating procedures and required training materials; create additional documentation as needed to support the process.
• Engage in knowledge transfer sessions for any newly onboarded application that comes under the scope of user access management.
• Direct unresolved issues to the next level of support personnel.
• Create KPIs for BAU processes.
• Experience with Active Directory group management.
• Knowledge of least privilege methodology with access permissions.

• Candidate must be a graduate in any stream.
• 5+ years of experience in Access Management area.
• Proficiency in English; good communication skills both written and spoken.
• Flexibility to work in a 24/7 shift model.

Qualifications

Bachelor of Computer Application (or Graduate in any stream)