- Provide Support and coordination to Transaction Processing team
- Ensure timely and accurate processing of funds received from sponsors/donors
- Support and coordinate with other channels such as Donor engagement, Retail marketing, Corporate and Finance requirements in terms of payment processing
- Collaborate and provide support towards stake holders requirement
Ensure that Funds/Donations are recorded in the system and maintained accurately
- Process all funds received through various payment modes such as Cheques, Gateway payments, ACH, Cash, E-mandate, Bank Transfer, UPI, or any campaign payments etc in IDMS.
- Eliminating delay and error by processing accurately within stipulated turnaround time
- Redemption points transactions - Ensure transactions are validated, reconciled with statement and processed in IDMS
- Circulating all Bank transfer unidentified credits to other teams Processed all BT unidentified credits on monthly basis
- Ensure cash processing are done on the same day and delivered to finance for bank deposit.
- Timely and accurate processing of Standing Instructions (SI s - eg. ACH and eMandate) transaction assigned
- Intimation of SI payment deduction (sms) prior to deduction
Processing of refunds / rejects / negates / reallocations
- Declined ECS/ACH information to be passed on to the sponsor/donor at the earliest.
- Ensure all the rejected cheques by us are processed and sent to the respective sponsors.
- Ensure all the returned ACH Mandate by bank are processed and sent to the Retention and Acquisition team for further follow up.
- Ensure Circulation of all negated payments (cheques/BT,auto debits, online gateways) are sent to the Retention and Acquisition team for further follow up.
- Circulate all the returned auto debit sets to all RM teams
- Ensure all refunds are recorded and reconciled
- Process reallocations as agreed with finance
Reconciliation and compliance in accordance with audit and financial requirements
- Reconciliation between sunsystem vs iDMS on a monthly basis to identify the outstanding income between sunsystem and iDMS. Providing YTD data between sunsystem and iDMS to finance to carry out the information in one statement.
- Reconciling and Preparing 10BD donor list with Sunsystem and partnerwsie income data. This needs to be submitted to finance team to upload the same in the Income tax portal.
- Preparing final donor list for each FY as per Audit requirement after the reconciliation between sunsystem and iDMS and submission to finance
- AS per RBI regulations, Sending SMS prior deductions for SI modes, Thank you sms and email for all mode of payments with acknowledgement receipts
Collaborate and provide support towards stake holders requirement
- Ascertain all the parameters are met in terms of collection of donations, agreements with gateways, and internal external agencies.
- Sharing and promoting ideas, innovations and discoveries that will benefit growth within the team and with other teams.
- Engaging with our external stake holders to provide support and identifying new methods and opportunities to improve our regular processes
- Understand the internal stakeholder requirements and provide reports (eg:GN), guidance and support to meet the targets
- Support processing of grants, GIK, in coordination with finance
- Work with new acquisition in validating the incentives for F2F agents and Tele-facing agencies
Developing an effective team to achieve our team goals
- Training new staff and teammates to ensure understanding of our process, structure and procedure
- Developing an effective team is much needed to achieve organisational goals.
- Assessing the team s competency level through work exercises
- Building enthusiasm in celebrating the success of each other in the team
- Develop a culture of interdependence and trustworthiness
- Good interpersonal relationship with team members and Supervisor
- Willingness to go beyond the call of duty
Skills
- Strong Christian Commitment
- Good team player - Able to work as part of a team as a positive contributor/ encourager.
- Ability to build teams capacity in general and also to carry out multi-tasking to meet the TAT standards
- Ability to analyse and solve problems, persuade, network and negotiate.
- Strong planning and organizational skills.
- Ability to prioritize and handle multiple tasks.
- Systematic recording and follow-up.
- Problem Solving Capability
- Flexibility/Adaptability - Hours of availability - willing to stretch beyond normal working hours
- Relationship building skills - Internal and external stakeholders
- Attention to accuracy and detail
- Professional maturity
- Ability to handle multiple responsibilities at the same time preferred
- People Skills and excellent Interpersonal skill
Education
- Masters in Finance or any other related discipline
- Excellent written and verbal communication and relational skills.
- Excellent knowledge in Excel with Hands on experience in data, transaction processing and the related work
