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Team Leader - Transaction Processing

Team Leader - Transaction Processing

Conduent

6 - 8 years

5 - 6 Lacs

Visakhapatnam

Posted:5 days ago| Platform:

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Skills Required

Team Leading Communication Skills Team Handling night shifts Shrinkage Reporting Attrition

Work Mode

Work from Office

Job Type

Full Time

Job Description

Min. 5+ years of overall experience in call center work, with 2 year of experience as a Team leader
Should have managed team size of min. 20-25 HC.
Experience/exposure to work for US clients (Call center/Backend) .
Good communication and interpersonal skills
Good knowledge of MS Outlook, MS Excel and, MS PowerPoint
Creating Report, dashboard, manage bottom quartile team members.
Aware on feedback mechanism and performance improvements.
Provide inputs on process improvement and opportunities.
Ready to work in US time zone and flexible with shifts.

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