Team Leader - Tele Calling _ Female

Job Title: Telecaller Team Leader (Female)

Department: Sales / Customer Support / Telecalling
Location: Baidyabati Hooghly,
Experience Required: 2–5 years (Telecalling / BPO / Inside Sales)
Reports To: Sales Manager / Operations Head.

Salary : - Upto 15,000 CTC

Job Summary:

We are looking for a dynamic and experienced Female Team Leader for our Telecalling team. The ideal candidate should have excellent communication and leadership skills to manage a team of telecallers, meet performance targets, and ensure high levels of customer engagement.

Key Responsibilities:

• Lead, manage, and motivate a team of telecallers to achieve individual and team targets.
• Train and onboard new telecallers and ensure consistent performance across the team.
• Monitor calls and provide feedback to improve communication skills and script adherence.
• Allocate daily call tasks, monitor progress, and report team performance to management.
• Handle escalated customer calls and resolve complaints professionally.
• Maintain a high standard of customer service and ensure customer satisfaction.
• Prepare performance reports, MIS data, and maintain call logs.
• Assist in hiring and team development activities.
• Ensure that the team complies with company policies and telecalling protocols.

Skills & Qualifications:

• Minimum graduate with strong communication in Hindi, English, and regional languages.
• Proven experience as a team leader or supervisor in a telecalling or call center environment.
• Ability to coach, mentor, and motivate team members.
• Strong analytical, problem-solving, and interpersonal skills.
• Having knowledge MIS knowledge is necessary.
• Knowledge of MS Office, Excel & Power Point in mandatory.
• Target-oriented with a positive attitude and leadership quality.

Preferred Qualities:

• Energetic, confident, and self-driven.
• Patience and empathy in dealing with customers and team members.
• Ability to work under pressure and meet deadlines.

Job Types: Full-time, Permanent

Pay: ₹8,086.07 - ₹20,665.78 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Work Location: In person

Expected Start Date: 07/07/2025