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Taskus
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Team Leader

Team Leader

Taskus

3 - 8 years

4 - 8 Lacs

noida

Posted:3 hours ago| Platform:

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Skills Required

data analysis stakeholder management team handling customer service business development operations management product management logistics machine learning

Work Mode

Work from Office

Job Type

Full Time

Job Description

Supervise and guide a team of [number] agents to achieve individual and team targets related to productivity, quality, and customer satisfaction.
Monitor daily operations and performance metrics; identify gaps and implement corrective actions.Conduct regular coaching, training, and feedback sessions to enhance team skills and knowledge.Ensure adherence to company policies, process guidelines, and compliance standards.Handle escalations from customers and team members promptly and effectively.Prepare and submit daily, weekly, and monthly performance reports to senior management.

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Taskus

Outsourcing and Offshoring Consulting

New Braunfels Texas

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Team Leader