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Team Leader- Operations

Team Leader- Operations

Teleperformance (TP)

5 - 10 years

6 - 10 Lacs

thane

Posted:6 days ago| Platform:

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Skills Required

customer service bpo operations team management less communication and interpersonal skills analytical skills customer support

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Team Leader to join our Operations team in Bengaluru. The ideal candidate will have 5-10 years of experience in customer service, with a strong background in managing teams and delivering exceptional results.

Roles and Responsibility

Manage and oversee the implementation of short-term activities within the team.
Provide technical and non-technical customer support via phone, online chat, or text.
Act as a liaison between customers, production, and distribution departments related to specific customer orders.
Supervise work of less experienced professionals, providing professional expertise and taking responsibility for the end-product.
Execute specialized projects and activities according to set principles.
Ensure comprehensive knowledge of the specific discipline or broader area in which the position operates.

Job Requirements

Minimum 5 years of experience in customer service, focusing on team management and leadership.
Strong knowledge of CRM/IT Enabled Services/BPO industry trends and best practices.
Excellent communication and interpersonal skills, with the ability to motivate and inspire teams.
Ability to work in a fast-paced environment, prioritizing tasks and meeting deadlines.
Strong problem-solving and analytical skills, with the ability to make informed decisions.
Experience in managing a team of Individual Contributor co-workers, focusing on professional excellence.

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Team Leader- Operations