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Teleperformance (TP)
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Team Leader- Operations

Team Leader- Operations

Teleperformance (TP)

2 - 5 years

6 - 10 Lacs

noida

Posted:4 days ago| Platform:

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Skills Required

bpo customer service compliance customer experience customer experience management less operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Looking for a skilled Team Leader to join our Operations team in Bengaluru. The ideal candidate will have 2-5 years of experience and a strong background in customer service, with excellent communication and leadership skills.

Roles and Responsibility

Manage and oversee the implementation of short-term activities within the team.
Provide operational support to ensure smooth day-to-day operations.
Supervise less experienced professionals and provide professional expertise.
Ensure compliance with company policies and procedures.
Analyze and resolve complex customer issues.
Collaborate with cross-functional teams to achieve business objectives.

Job Requirements

Minimum 2 years of experience in customer service or a related field.
Strong knowledge of CRM/IT Enabled Services/BPO industry trends and practices.
Excellent communication, leadership, and problem-solving skills.
Ability to work in a fast-paced environment and adapt to changing priorities.
Strong analytical and decision-making skills.
Experience in managing and supervising a team of individual contributors.

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Teleperformance (TP)

Business Process Outsourcing (BPO)

Teleperformance (TP)

noida

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Team Leader- Operations