Team Leader - International

Teleperformance (TP)

2 - 6 years

5 - 9 Lacs

gurugram

Posted:5 hours ago| Platform:

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Skills Required

it enabled services bpo crm systems customer service leadership skills leadership crm systems crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled Team Leader to join our team in the international sector. The ideal candidate will have a strong background in IT enabled services and BPO, with excellent leadership skills.

Roles and Responsibility

Manage and lead a team of professionals in providing exceptional customer service.
Develop and implement strategies to improve team performance and productivity.
Collaborate with cross-functional teams to achieve business objectives.
Analyze and resolve complex issues, providing solutions to enhance team efficiency.
Coach and mentor team members to improve their skills and knowledge.
Monitor and report on key performance indicators to ensure high-quality results.

Job Requirements

Proven experience as a Team Leader in an international setting, preferably in IT enabled services or BPO.
Strong understanding of CRM systems and processes.
Excellent communication, interpersonal, and problem-solving skills.
Ability to work in a fast-paced environment and adapt to changing priorities.
Strong analytical and decision-making skills with attention to detail.
Experience in managing and leading a team of professionals, focusing on development and growth.

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