Team Leader- EPT

Gradding

1 - 3 years

3 - 4 Lacs

udaipur

Posted:2 months ago| Platform:

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Skills Required

team management student counseling communication skills training & mentoring performance monitoring academic counselling overseas education counseling problem solving overseas education counselling crm tool interpersonal skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Key Responsibilities:

Lead and manage a team of counselors to ensure high-quality student support and consistent achievement of individual and team sales targets
Drive the team to meet monthly admission and conversion targets through effective planning and performance tracking.
Provide ongoing training, guidance, and constructive feedback to enhance team capabilities.
Provide training, guidance, and regular feedback to the counseling team.
Monitor individual and team performance through KPIs and daily/weekly reports.
Handle escalated student queries and provide end-to-end support throughout the admission process.
Assist in refining counseling processes to enhance student experience and conversion rates.
Coordinate with internal departments for smooth workflow.
Conduct regular team meetings, performance reviews, and motivational sessions.
Achieve individual counseling targets along with overall team goals.

Preferred candidate profile

Requirements:

Bachelor's/Masters degree in any discipline (Education, Management, or Psychology preferred).
Minimum 2 years of experience in academic/overseas education counseling, with 1+ year in a leadership role.
Strong interpersonal and communication skills.
Proven ability to manage and motivate teams.
Problem-solving attitude with a student-first approach.
Hands-on experience with CRM tools and reporting dashboards is a plus.

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