Team Leader E-Commerce Support

As a Team Leader at Fusion CX in Bangalore, you will have the opportunity to lead a team of customer support professionals handling e-commerce-related queries and services. Your role will involve monitoring and driving performance across key metrics such as CSAT, AHT, Quality, and Productivity. You will conduct regular huddles, one-on-one coaching sessions, and team reviews to maintain service excellence. Additionally, resolving escalations effectively to ensure customer satisfaction and issue closure will be a crucial part of your responsibilities. Tracking team performance and providing timely reporting to operations leadership, as well as collaborating with internal teams such as Training and Quality to ensure compliance and upskilling, will also be part of your duties. Building and maintaining a high-performance culture within the team through motivation and accountability is essential for success in this role. Qualifications Required: - Graduation in any discipline - Minimum 2 years of experience as a Team Leader in a BPO, specifically within e-commerce - Ability to manage service KPIs and team performance with a data-driven approach - Strong coaching, communication, and conflict-resolution abilities - Proficiency in operational reporting and familiarity with customer service metrics - Willingness to work from the Bangalore office and adapt to business-driven shifts Join Fusion CX in Bangalore to be a part of a fast-growing customer experience company known for its employee-first culture. You will have the opportunity to support a leading e-commerce account, access leadership development programs and clear growth pathways, work in an inclusive, dynamic workplace that values performance and potential, and get recognized for your contributions. If you are seeking a leadership role in the realm of call center jobs or customer service jobs in Bangalore, apply now to shape the future with Fusion CX.,