Team Leader| Denial Management| Chennai

Hiring!

(Online Interviews)

Team Leader (Quality)

Salary upto 8.4 LPA

Chennai

Night Shift WFO ,Good Communication ,Provider side, Quality with denial management experience ,people management exp. pls avoid payor end or claim adjudication experience profile

What we ask for

• Quality Assurance: Implement and maintain quality assurance processes to ensure product and service quality meets or exceeds established standards.
• Quality Control: Oversee the quality control activities, including inspections, audits, and testing, to identify defects or issues and take corrective actions.
• Process Improvement: Collaborate with cross-functional teams to identify opportunities for process improvement and lead initiatives to enhance quality and efficiency.
• Documentation: Maintain and update quality documentation, including standard operating procedures, work instructions, and quality records.
• Training: Train and develop quality control personnel, ensuring they have the necessary skills and knowledge to perform their roles effectively.
• Compliance: Ensure compliance with industry regulations and standards, as well as internal quality policies.
• Team-handling: Handle a team of QAs and QCs and monitor their performance regularly
• Reporting: Prepare and present quality reports to senior management, highlighting key performance indicators and improvement opportunities.
• Customer Feedback: Collaborate with customer support and feedback to address quality-related customer concerns and drive customer satisfaction.

Requirements

• Bachelors degree in a relevant field or equivalent work experience
• Proven experience in quality analysis and call auditing, preferably in a customer service environment.
• Excellent communication skills, both written and verbal.
• Knowledge of relevant industry regulations and compliance standards.
• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint).

Regards

Spark Consultancy