4 International Healthcare Jobs

About Client Hiring for one of the most prestigious multinational corporations Job Title : Operation Analyst - International Customer Service Qualification : Any Graduate or Above Relevant Experience : 0 to 5 Years Must Have Skills : * International Customer Service * Voice Process * International BPO * Customer service * US Voice Roles and Responsibilities : 1.Listen to the call effectively and comprehend the implicit & explicit ask of the customer. Able to convince, provide short & long term solutions aligned to the customer's business goals, 2. Developing core consulting skills around communication, questioning, listening, report writing and presenting, 3.Proficiency in using Microsoft suiteg 4.Awareness of the regulatory requirements in respect of advised and non-advised sales, 5.Strong verbal and written communication skills at all levels, both internally and externally, Excellent organization skills, with the ability to work to tight deadlines and manage multiple tasks, 6.High level of accuracy and attention to detail in all areas of work, including ability to produce high standards of documentation 7.Effective negotiation skills with stakeholders, 8.Strong interpersonal and project management abilities, Ability to work under pressure and tackle problem efficiently. Location : Bangalore CTC Range : Max Upto 4.5lpa Notice period : Immediate joiner Shift Timing : Night Shift Mode of Interview : Virtual Mode of Work : WFO -- Thanks & Regards, Darini HR Analyst Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number: 080-67432490 | WhatsApp 9591269435 darini@blackwhite.in | www.blackwhite.in ************** Please refer your Friends***************

About Client Hiring for one of the most prestigious multinational corporations Job Title : Operation Analyst - Senior Associate - International Customer Service Qualification : Any Graduate or Above Relevant Experience : 1 to 5 Years Must Have Skills : * International Customer Service * Voice Process * International BPO * Customer service * US Voice Roles and Responsibilities : 1.Listen to the call effectively and comprehend the implicit & explicit ask of the customer. Able to convince, provide short & long term solutions aligned to the customer's business goals, 2. Developing core consulting skills around communication, questioning, listening, report writing and presenting, 3.Proficiency in using Microsoft suiteg 4.Awareness of the regulatory requirements in respect of advised and non-advised sales, 5.Strong verbal and written communication skills at all levels, both internally and externally, Excellent organization skills, with the ability to work to tight deadlines and manage multiple tasks, 6.High level of accuracy and attention to detail in all areas of work, including ability to produce high standards of documentation 7.Effective negotiation skills with stakeholders, 8.Strong interpersonal and project management abilities, Ability to work under pressure and tackle problem efficiently. Location : Bangalore CTC Range : Max Upto 4.5lpa Notice period : Immediate joiner Shift Timing : Night Shift Mode of Interview : Virtual Mode of Work : WFO -- Thanks & Regards, Lakshmi PS HR Senior Analyst Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number: 080-67432489 / WhatsApp @ 7892150019 lakshmi.p@blackwhite.in | www.blackwhite.in ************** Please refer your Friends***************

About Client Hiring for one of the most prestigious multinational corporations Job Title : Operation Analyst - Senior Associate - International Customer Service Qualification : Any Graduate or Above Relevant Experience : 0 to 5 Years Must Have Skills : * International Customer Service * Voice Process * International BPO * Customer service * US Voice Roles and Responsibilities : 1.Listen to the call effectively and comprehend the implicit & explicit ask of the customer. Able to convince, provide short & long term solutions aligned to the customer's business goals, 2. Developing core consulting skills around communication, questioning, listening, report writing and presenting, 3.Proficiency in using Microsoft suiteg 4.Awareness of the regulatory requirements in respect of advised and non-advised sales, 5.Strong verbal and written communication skills at all levels, both internally and externally, Excellent organization skills, with the ability to work to tight deadlines and manage multiple tasks, 6.High level of accuracy and attention to detail in all areas of work, including ability to produce high standards of documentation 7.Effective negotiation skills with stakeholders, 8.Strong interpersonal and project management abilities, Ability to work under pressure and tackle problem efficiently. Location : Bangalore CTC Range : Max Upto 4.5lpa Notice period : Immediate joiner Shift Timing : Night Shift Mode of Interview : Virtual Mode of Work : WFO -- Thanks & Regards, Sumitha HR Senior Analyst- TA-Delivery Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number: 080-67432442 / WhatsApp @9620242412 sumitha@blackwhite.in | www.blackwhite.in ************** Please refer your Friends***************

Job Description Operations Manager (Alorica, India) Role Description: Delivery: Accountable for leading operations of a mid-size unit. Understand, meet, and exceed contractual / client mandated SLAs and KPIs, performance review, build and govern improvement plans. Govern overall operational performance through various support channels (Training, Quality, WFM, HR, TA). Lead connects with cross-functional teams, partner in analyzing, defining, and implementing action plans. Time & Task Management: Prioritize deliverables in a fluid and deadline-oriented business environment. Ops Governance & Reporting: Prepare, analyze, and present various reports and PowerPoint presentations on behalf of Alorica and present performance scorecard, WBR, MBR decks in large forums to customer. Present performance/governance reports to Alorica leadership, lead cross-functional reporting, meetings etc. Maximize revenue generation by ensuring optimum talent utilization (staff optimization). Stakeholder: Become a successful interface between customer and Alorica leadership. Timely, accurate reporting and seamless communication with the customer. Lead customer connects, engagement in fostering a long and sustainable relationship while contributing towards Alorica and its customers success. People, Staffing and Skill Management: Daily/Weekly evaluation of staffing needs on production floor. Take accountability in maintaining skilled headcount forecasting and participate during WFM connects. Identify training, skill-enhancement needs and coordinate fulfillment through functional departments within defined timeline. 1-1 connect with Team Managers. Take ownership in sharing feedback, coaching and guidance in ensuring overall improvement of Team Manager skills. Skip level connects with teams. Instill continuous learning and growth mindset within the team(s). Create a positive work environment and help resolve employee issues through appropriate internal channels. Mentor and guide team leaders, operations support in placing right talent for the positions. Key Skills and Qualification: Must be from international voice back-ground with retail experience preferred. Min 1+ years of experience in the role Work from office only and rotational shifts Prior experience in managing mid-size operations unit (100-200 employees) Overall 10+ years of work experience in BPO industry Excellent communication (both written and skills), strong business acumen. Excellent knowledge in building content, reports etc. using MS PowerPoint, MS Excel Strong presentation skills (leadership presentation) Education: Graduate