Team Leader Customer support - Inbound Voice Process

1 - 4 years

9 - 13 Lacs

Posted:1 month ago| Platform: Foundit logo

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Skills Required

Work Mode

On-site

Job Type

Full Time

Job Description

  • Manage the day to day operations of the team
  • Ensure the SLAs are met in terms of calling numbers, conversions and revenue
  • Train and Coach the team members on inbound Callings or practices
  • Ensure the attrition levels are within the desired levels
  • Keep the team focused on achieving the calling targets and conversions
  • Lias with the IT and quality team to ensure service delivery
  • Ensure compliance parameters are met
  • Ensure the team and individual KRAs are met

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