Team Leader-Customer Support

As an Operations Manager, you will play a crucial role in leading and managing the operations team to ensure the efficient handling of bookings. Your responsibilities will include: - Coordinating between operations and marketing teams, customers, partners, and vendors to improve service execution. - Managing end-to-end business operations, handling queries, complaints, escalations, and ensuring the smooth execution of processes. - Ensuring consistent supply by onboarding new partners and vendors and launching new cities and services. - Providing training and motivation to the team, ensuring a high level of employee satisfaction and retention. - Defining and analyzing metrics and KPIs to efficiently track progress. In addition to the exciting role, the company offers various perks such as: - Rewards, incentives, and bonuses. - Special meals and food trials. - Startup exposure. - Full of learning opportunities. The company is looking for individuals who are energetic, confident, and street smart with great communication and soft skills. Foodies are preferred for this role.,