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Sutherland Global
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Team Leader - Collections

Team Leader - Collections

Sutherland Global

4 - 9 years

|

5 - 8 Lacs

Navi Mumbai

Posted:2 days ago| Platform:

Apply

Skills Required

Collections Process International Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Should have prior experience in International Collections Process.
Deliver monthly performance reviews
Assist with ongoing representative and team development
Monitor adherence to break/lunch schedules, ensuring adequate coverage during shifts
Handle escalated calls and settlement negotiations for team members
Monitor phone calls for quality and coaching opportunities
Ensure compliance with Applicable Laws (including FCRA, UDAAP, TILA, TCPA, FDCPA, ECOA)
Report training needs to Account Manager / Trainer
Provide feedback to management for new or revised procedures as needed
Walk the floor and be available to assist team members.

Preferred candidate profile

3+ years of Collection experience in a Supervisor role is required, preferably in Banking and Financial Services Industry
Good knowledge of financial services practices as applicable with proven leadership potential
Working knowledge of FCRA, UDAAP, TILA, TCPA, ECOA rules and laws are preferred, not mandatory.
Good written and oral communication skills in English

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Sutherland Global

3 Jobs

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