Team Lead(DRA Certified)

0 years

0 Lacs

Posted:1 month ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Lead and manage a team of collection agents. Set and monitor performance targets for the team. Provide training, support, and guidance to team members. Ensure compliance with company policies and regulatory requirements. Handle escalated customer issues and resolve in a timely manner. Analyze collection data to identify areas for improvement. Develop and implement strategies to improve collection efficiency. Prepare and present regular reports on team performance. Job Type: Full-time Pay: ₹15,000.00 - ₹30,000.00 per month Schedule: Day shift Work Location: In person

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