Team Lead_Customer Support-International BPO

As a Team Leader for the Non-Voice International Process, you will be responsible for managing a BPO team to ensure exceptional service delivery and operational efficiency. This includes overseeing daily operations, meeting SLA/TAT/AHT targets, coaching team members, managing schedules, addressing escalations, and driving performance enhancements. Your experience in client communication, quality assurance, and cross-functional coordination will be vital for success in this role. Key Responsibilities: - Supervise daily operations of the non-voice BPO team - Ensure the team meets SLA/TAT/AHT targets - Coach and mentor team members for performance improvement - Manage team rosters and schedules effectively - Handle escalations from both clients and team members - Drive continuous improvement in team performance Qualifications Required: - Minimum 5 years of experience in international BPO (non-voice) - Proficient in KPIs and process metrics - Strong communication and leadership skills - Willingness to work night/rotational shifts - Experience in the healthcare domain is preferred In addition to the job role, benefits include health insurance, paid sick time, paid time off, and Provident Fund. Please be prepared to answer the following questions during the application process: - Do you have prior experience in international BPO - What is your total experience as a team lead - Are you comfortable with face-to-face interviews in Ganganagar, Bengaluru - Are you willing to work in rotational shifts - How many years of experience do you currently have - What is your current CTC - What is your expected CTC - What is your notice period The work location for this role is in person.,