13 Process Metrics Jobs

Role Overview: As a Quality Manager at Wipro Limited, your role is crucial in increasing revenue, maximizing process efficiency, and ensuring excellent customer experience through effective supervision of daily operations and personnel, contract compliance, resource optimization, and capability development within an account. Key Responsibilities: - Develop and implement a comprehensive quality assurance framework, including quality control processes, standards, and metrics tailored to the GSIS process requirements. - Establish systems for monitoring key quality indicators, conducting quality audits, and analyzing data to identify trends, root causes of defects, and areas for improvement. - L...

Job Description The Quality Process Professional establishes and runs the quality process. They have various responsibilities which include architecting, defining and maintaining Quality Management Systems to enable standard way of working, developing and managing process assets methods, PoVs best practices, enablers to facilitate delivery and acting as SMEs in areas such as Agile, Service Management, Six Sigma etc. They are responsible for creating and maintaining process metrics baselines and prediction models accountBU level to support data driven delivery execution and governance and support creation of estimation models. They will plan and drive external quality certification initiative...

Responsibilities: * Lead product roadmap for operational excellence initiatives * Ensure compliance with access control & change management processes * Collaborate on UX design & API integration projects

As a Talent Connector Associate at Accenture, your role involves improving workforce performance and productivity, boosting business agility, increasing revenue, and reducing costs. You will ensure and maintain the security and confidentiality of client data and update client applications accurately and quickly. It is essential to have a clear understanding of the existing performance metrics in the process and improvise the measurement system for effectiveness and transparency. Following LWIs while processing and highlighting any anomalies in LWIs/process documentation to the SME/Leads is crucial, along with participating in team-building activities. Key Responsibilities: - Improve workforc...

Role Overview: As an HR Service Delivery Specialist at Accenture, you will be responsible for improving workforce performance, productivity, and business agility through data analysis reporting. Your main focus will be on collecting, interpreting, and presenting data to facilitate informed decision-making. You will also be required to drive operational excellence within the team and support various initiatives to enhance team performance and engagement. This role may involve working in rotational shifts. Key Responsibilities: - Have an in-depth understanding of HRO processes supported by Accenture for different geographies - Drive activities to meet requirements such as timelines, quality, a...

Skill Set / Job Spec Key Responsibility Areas Including Preferred Skills And Experience Possess hands on experience in managing the L&D process Should have handled L&D processes which includes but not limited to Training Needs Analysis (TNA), Evaluate Training Programs, Compliance / Mandatory Training Program Report to Lead Assistant Manager and provide decision support through HR metrics Ensure legal compliance throughout human resource management Ensure that the Process Metrics are met always and stays Green Able to help team in resolving their queries as and when needed Is required to possess deep knowledge of the all the activities, workflow, expectations of all end clients To ensure tim...

As a Total Rewards Associate Manager at Accenture, you will be responsible for improving workforce performance and productivity, boosting business agility, increasing revenue, and reducing costs. Your role involves ensuring that all contractually agreed SLAs and process steps are followed accurately by the team members. You will be held accountable for managing effective client service relationships within the service line. Additionally, you will develop new approaches and processes, interface with other team leads, management, and client staff, and ensure good working relationships are maintained. Key Responsibilities: - Lead the Hire to Retire HR Operations Processes with extensive and dem...

Role Overview: As a Quality Assurance Manager at Wipro Limited, your role is crucial in increasing revenue, maximizing process efficiency & cost-effectiveness, and ensuring excellent customer experience. You will be responsible for supervising daily operations and personnel, ensuring contract compliance, optimizing resources, and developing capabilities within an account. Key Responsibilities: - Design, develop, and implement a comprehensive quality assurance framework tailored to the GSIS process requirements. - Establish systems for monitoring key quality indicators, conducting quality audits, and analyzing data to identify trends and areas for improvement. - Lead root cause analysis inves...

Officer - Reconciliation Who we are looking for At least 12+ years of relevant work experience in financial services, banking, insurance o Work experience in Hedge fund Reconciliation and with sound knowledge of end to end fund accounting for long only and alternatives. Analyzing business requirements and translating business requirements into actionable specifications. Strong project management skills and ability to track against agreed timelines. Ability to analyze and initiate new concepts and functionality in a changing environment and ability to obtain pertinent information by research and interaction with clients/users. Demonstrated skill in the implementation phase of large and comple...

As a candidate for this position, you will be responsible for monitoring the operations of the systems, ensuring quality and compliance. You will also be expected to recommend improvements to the process by tracking metrics and reporting data. Strong technical abilities are essential for success in this role. Responsibilities: - Provide technical support as necessary - Establish process metrics and goals - Develop and issue process designs Qualifications: - Bachelor's degree or equivalent experience in Mechanical Engineering - Familiarity with process control - Excellent written and oral skills - Ability to work independently and collaboratively,

As a Team Leader for the Non-Voice International Process, you will be responsible for managing a BPO team to ensure exceptional service delivery and operational efficiency. This includes overseeing daily operations, meeting SLA/TAT/AHT targets, coaching team members, managing schedules, addressing escalations, and driving performance enhancements. Your experience in client communication, quality assurance, and cross-functional coordination will be vital for success in this role. Key Responsibilities: - Supervise daily operations of the non-voice BPO team - Ensure the team meets SLA/TAT/AHT targets - Coach and mentor team members for performance improvement - Manage team rosters and schedules...

As a Senior Group Leader, your main responsibility will be managing a team of Production Specialists and FLMs who report directly to you. You will be accountable for driving performance within your team and ensuring that all client metrics are consistently met according to the SLA. Your role will involve supporting service delivery teams both onsite and offsite at client locations, particularly focusing on process stabilization. To maintain control over CPM performance, you will need to apply methodologies such as DMAIC, Six Sigma, and other Quality tools as necessary. Additionally, you will be expected to enhance service delivery efficiency, promote knowledge management, and standardize pro...

Key Responsibilities Manage basic process metrics such as throughput, FAP, CSAT scores, call quality, and product test scores Provide agent-level feedback on quality and product performance Report basic escalations to supervisors for timely resolution Conduct BQM, refreshers, calibrations, NHT, TNA, TNI, OJT, and mock calls as part of training initiatives Maintain clear documentation, training records, and escalation logs Demonstrate effective leadership, mentoring, and team-building capabilities Communicate effectively across all management levels Strategize and implement solutions for process and performance improvement Manage multiple schedules, priorities, and team needs efficiently Ensu...