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Team Lead Technical Operations

Team Lead Technical Operations

Stripe

2 - 5 years

2 - 5 Lacs

bengaluru karnataka india

Posted:3 hours ago| Platform: Foundit logo

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Skills Required

technical operations data analysis management operations management

Work Mode

On-site

Job Type

Full Time

Job Description

What youll do

You will act in a player-coach capacity and will be accountable for supporting Technical operations associates in delivering against target set goals and mentoring in subject matter expertise
You will manage a small team of Tech Ops Payments Analysts

Responsibilities

Champion metrics-driven analysis to continuously assess and optimize team performance, with a strong focus on automation
Leverage automation to streamline data reporting and deliver timely, data-driven insights to management/key stakeholders
Utilize data as a core tool for guiding people management strategies and optimizing team productivity
Play a key role in weekly business reviews (WBR), using data to lead discussions support decision-making
Manage capacity and scheduling, dividing and assigning work between team members
Lead independent discussions with TechOps, Engineering and XFN Partners to unblock complex reconciliation issues
Ensure your team has strong data analysis and Technical skills needed to be successful in their role
Setting clear goals and expectations for individual and team performance
Foster a culture of continuous improvement to refine team processes and procedures
Support recruitment and hiring initiatives
Coach and mentor individuals to meet career via structured career development conversations
Provide continuous performance feedback and facilitate periodic formal performance reviews
Drive and own initiatives that make the team a warm and welcoming place to work
Keep the team engaged and motivated towards their work

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role
If you meet these requirements, you are encouraged to apply
The preferred qualifications are a bonus, not a requirement

Minimum Requirements

At least 2 + years experience leading technical operations teams
Strong SQL and Data Analysis Skills
Strong Ownership mindset and ability to get the team unblocked with internal/external help
Excellent interpersonal and communications skills
Exemplary planning and time management skills
Proven ability to collaborate effectively with multiple, cross-functional stakeholders to achieve results
Previous experience mentoring others and are able to constructively provide feedback to others
Ability to motivate the team and keep them engaged in an otherwise structured process
Proven ability to be subject matter expert in the relevant line of business

Preferred Qualifications

Previous experience in a team lead or people management role
Prior experience in Reconciliation and operations data analysis
In-office expectations
Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users
This expectation may vary depending on role, team and location
For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office
Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss
This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible

Pay and benefits

Stripe does not yet include pay ranges in job postings in every country
Stripe strongly values pay transparency and is working toward pay transparency globally
Show more Show less

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