Team Lead - Technical Help Desk

You will be responsible for leading a team to provide technical service excellence to international customers at Secure Meters. Your primary duties will include: - Resolving customer complaints proactively within the defined Turnaround Time (TAT) - Delivering services through software and applications - Providing guidance and appropriate training to the team - Ensuring timely submission of reports such as SLA, Ad-hoc, and performance reports - Collaborating effectively with stakeholders - Managing data-related compliance (PIMS) and other related tasks The required qualification for this role is a B.Tech./B.E./MCA degree. In addition, you should possess the following skills: - Excellent communication and negotiation skills - Strong leadership abilities - Proficiency in team management - Customer-centric approach - Proficiency in MS Office and IT engineering If you are looking to join a dynamic team focused on delivering exceptional technical service to international clients, this role at Secure Meters could be the perfect fit for you.,