Team Lead - Sales Operations

Petpooja

3 - 5 years

4 Lacs

Ahmedabad

Posted:1 hour ago| Platform:

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Skills Required

Data Management And Analysis Feedback Management Data Optimization Sales Operations Data Management Data Analysis Team Handling Skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities:

Supervise and guide a team of Lead Generation, Lead Acquisition, and Customer Experience.
Define and track KPIs, KRAs, daily productivity, and conversion metrics.
Oversee lead allocation, validation, deal pipeline movement, demo performance, and coordination with field sales teams.
Monitor demos, closures, and ensure timely follow-ups on expiring subscriptions
Implement and standardize processes across teams as per SOPs.
Identify and resolve gaps in lead qualification, feedback, and follow-up strategies and work cross-functionally to fix them.
Optimize usage of CRM and reporting tools, ensuring real-time data accuracy.
Manage escalation flow from Customer Experience Executives and resolve high-priority client issues.
Prepare weekly and monthly performance dashboards across teams (leads shared, demos arranged, closures, conversion %).
Analyze feedback, churn, and deal-loss reasons to suggest actionable insights.
Maintain detailed logs for calls, demos, meetings, and feedback quality.
Collaborate with the Sales Operations Manager to execute growth initiatives..
Drive a performance-based culture with recognition, feedback, and consistent communication.

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