Team Lead

Role: Team Lead.

Experience: 3+ Years.

Location: Hyderabad.

About MarketStar

In everything we do, we believe in creating growth, for our clients, employees, and community.

For the past 35+ years, we have been generating revenue for the most innovative tech

companies globally through our outsourced B2B demand, sales, customer success, and

revenue operations solutions. We are passionate about cultivating career advancements for our

people and supporting them through mentorship, leadership, and career development

programs. We provide service and support to our communities through the MarketStar

Foundation.

Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our

award-winning workplace culture and for being named a top employer. These achievements are

a testament to our six core values, embraced by our 3,000+ employees worldwide. From our

headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the

Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join our MarketStar team and cant wait to discuss how we

can help you find growth!

About the Client:

A technology company that connects consumers with their favorite local businesses in more

than 25 countries across the globe. Founded in 2013, our client builds products and services to

help businesses innovate, grow, and reach more customers. the focus is on building

infrastructure for local commerce, enabling merchants to thrive in the convenience economy,

giving consumers access to more of their communities, and providing work that empowers.

Role and Responsibilities:

* Driving client KPIs

* Stakeholder Management

* Maintaining Attrition & Shrinkage of the team

* Performance Management

* Handling customer complaints and resolving issues that employees are not authorized

to handle on their own

* Dealing with schedule changes, employee call-ins, and other staffing issues.

Filling in for absent employees as needed to ensure the smooth operation of the

business.

* Acting as a role model for all employees by continuously exhibiting a high level of service

and attention to detail in all tasks.

* Delegating tasks to employees.

* Keeping day-to-day activities organized.

* Recruiting and interviewing new hires.

* Supervising employees and providing additional training and coaching as needed to

ensure everyone is performing their job properly.

* Training employees in proper safety procedures and providing training updates as

needed.

* Conflict Management - Addressing employee problems on the job to ensure everyone is

thriving in the workplace and satisfied with their job and work environment.

* Organizing promotions and spearheading marketing efforts by setting up displays and

educating customers and employees on promotions or specials. Managing projects as

assigned and organizing teams to assist in these efforts.

Preferred Skills and Requirements:

* Proven work experience as a team leader or supervisor.

* In-depth knowledge of performance metrics.

* Good PC skills, especially MS Excel.

* Excellent communication and leadership skills.

* Organizational and time-management skills.

* Decision-making skills.

* Graduate in any stream.

* Sense of ownership and pride in your performance and its impact on the companys

success.

* Critical thinking and problem-solving skills.

* On-the-job training.

* Confidence and skillful negotiating skills.

* Strong organizational skills to give the team direction.

Critical Competencies:

* Attention to detail.

* 2 years minimum on people manager role.

* Strong Communication Skills.

* Leadership Motivation Skills.

Whats in it for you?

Constant Learning and an entrepreneurial growth mindset. Employee centric benefits plan

including but not limited to Comprehensive Health Insurance, generous Leave Policy, Covid

Support, Vaccination drives, Wellbeing sessions, real time grievance redressal and work

flexibility.

We are a people-first organization with policies and process that help you bring the best version

of yourself into work including fast track growth for high potential folks. An opportunity to be

associated with the worlds leading brands as clients. To be a part of an organization with more

than 60% of homegrown Leaders. Customized training programs that are catered to personal

and professional development. We are an equal opportunities employer. We believe

passionately that employing a diverse workforce is central to our success.

HR Contact Details:-

Name: Lydia Rajan

Contact Number: 9618240011