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Team Lead-Operations (International process)

2 - 7 years

5 - 6 Lacs

Noida

Posted:3 months ago| Platform: Naukri logo

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Skills Required

Team lead attrition voice process customer service sla aht CSAT shrinkage Chat Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

**Candidate Should be well versed with all operations metrics like attrition, shrinkage, CSAT, NPS, etc.** Process - International Voice/Chat process Work Location - iEnergizer, A 37, Sector 60, Noida, U.P. Job Description: - Candidate must have experience in International Chat/Voice Process Customer Service. Should be a Graduate with good communication skills in English. Knowledge in BPO work culture and working as Team Lead or Lead Operations on papers for minimum 1 Year. Prefers candidates from Telecom Chat process. Should hands on experience in Team management and KPI's like AHT, CSAT/NPS & DSAT, Shrinkage, Attrition, Occupancy and Rostering. Willing to work in US shift timings. Interested candidates can share their resume on sparsh.tyagi1@ienergizer.com or call on- 9266364422 (Sharandeep)

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