Team Lead - Medical Summarization

Role & responsibilities

Legal and Medical Operations

• Downloading, uploading, and allocating legal/medical cases.
• Monitoring and ensuring TAT adherence for all workflows.
• Reviewing daily emails, prioritizing workload, and documenting daily operations.

Team & Work Management

• Managing PWM (Production Workforce Management) and task dashboards.
• Forecasting volume, resource planning, and rostering.
• Handling rush requests, overtime planning, and effective task distribution.
• Conducting quality checks and sharing performance insights.
• Organizing daily huddles, monthly reviews, and HR meetings.
• Reviewing and approving leaves through HRMS systems (e.g., People Strong).
• Managing leave planners, shift rotations, and attendance records.

People Leadership

• Leading interviews, onboarding, and training of new joiners.
• Conducting performance reviews (EPR), feedback discussions, and issuing PIPs/warnings when needed.
• Coordinating team bonding activities, recognition programs, and engagement events.
• Creating, validating, and tracking KPI performance metrics.
• Providing coaching, conflict resolution, and professional development support.

Client & Stakeholder Communication

• Attending and leading client calls, sharing MOMs and agendas.
• Acting as Point of Contact (POC) for client escalations and new client transitions.
• Coordinating cross-functionally with HR, L&D, Finance, OPEX, and Operations.
• Sharing weekly/monthly updates and addressing escalations professionally.

Reporting & Process Management

• Creating SOPs and RCA documents for process governance.
• Managing billing reports and client invoicing data.
• Preparing updates on NCNS, absenteeism, attrition, headcount, and escalations.
• Updating inventory trackers, maintaining dashboards, and managing documentation repositories.
• Handling IT issues and coordinating with support teams.
• Supporting IPACS management

( NOTE - Interested Candidates can share your resume at shagun.tyagi@provana.com)