Team Lead

Company Description

Matrimony.com Ltd is India's first pure-play Consumer Internet Company to get listed, with BharatMatrimony being its largest and most trusted brand. The company provides matchmaking and marriage-related services through websites, mobile sites, and apps, supported by over 130 retail outlets. Matrimony.com is certified as a Great Place to Work®, reflecting its commitment to employee satisfaction and workplace culture. It is expanding into the largely unorganised $55 billion marriage services industry with WeddingBazaar and Mandap.com, aiming to build a billion-dollar revenue company.

About the job

• To motivate, develop and mentor team members in a dynamically changing environment.
• Ensuring team performance meets company SLAs
• To motivate, develop and mentor team members in a dynamically changing environment.
• Ability to drive process performance & transformation
• Understanding of the Business situation and capability to address issues
• Monitor resource utilization & performance
• Develop aligned team members by creating learning opportunities.
• Ability to work in a fast-paced and dynamic environment

Educational Qualification required for the position.

• Any Graduation

Functional Competencies and skill sets required for the position

• Should possess experience into Voice process, preferable Telco experience
• Should have a flair for Customer Service, Technical, Billing & Sales
• Persuasive Speaking Skills- Able to understand customer’s needs and to add value to client by selling aggregated values.
• Highly energetic and self-motivated- Able to keep himself with a positive attitude despite customer’s objections.
• Sales Focus- Influencing Customers’ decisions by creating an environment in which the needs of the Customer are being matched to the products and services provided by the person/organization; creating a positive impact on the Customer and persistently pursuing business.
• Fluency in English
• A bachelor's degree or equivalent
• Experience in customer support
• A self-motivated and adaptable mindset with a team player attitude
• Excellent communication skills
• Experience in setting and achieving targets and objectives

Location- Hyderabad, Rasoolpura 

Looking for Immediate joiner

Interested candidates can share your resume on 8499008241

pidugu.sreeraghava@matrimony.com

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