Team lead/ Manager Operations

About PawSpace

PawSpace is one of Bengalurus leading pet services platforms, offering grooming, training, boarding, and more — all delivered at the pet parent's doorstep. we offer convenient, reliable, and compassionate care for pets across Bengaluru. Join us to be part of a pet-loving community that’s transforming how pet services are delivered.

Role Overview

At PawSpace, you will be responsible for end-to-end execution of our grooming services. You will manage and coordinate grooming teams across multiple zones, ensure on-time and high-quality delivery, and maintain seamless communication with customers, groomers, and internal teams. You will play a key role in ensuring operational efficiency, customer satisfaction, and team productivity.

Key Responsibilities

Groomer Management

• Manage daily allocation of grooming orders to field teams across Bangalore. • Track attendance, punctuality, and grooming team behavior. • Monitor service quality and collect regular feedback from customers. • Conduct regular grooming audits and performance evaluations.

Operational Coordination

• Manage daily grooming schedules, ensuring optimal time utilization and route planning. • Coordinate reschedules, cancellations, and urgent assignments. • Liaise with logistics team for tools, product delivery, and vehicle readiness.

Service Quality & SOP Compliance

• Ensure grooming SOPs are followed strictly for all services (bath, basic grooming, makeover, etc.). • Implement hygiene and pet safety standards across all teams. • Handle grooming complaints/escalations and resolve them within SLA.

Reporting & Insights

• Maintain dashboards for daily bookings, completion rates, cancellations, and payments. • Track revenue performance by team, area, and service type. • Provide insights on bottlenecks or areas for improvement.

Inventory & Tools Management

• Maintain stock levels of grooming supplies and coordinate restocking. • Monitor tool usage, wear and tear, and replacements.

Training & Onboarding

• Work closely with grooming trainers to onboard and train new hires. • Conduct refresher training on grooming techniques and customer etiquette. • Promote cross-training and skill development within the team.

Requirements

• Bachelor's degree in Business, Marketing, or a related field preferred. • 2–5 years of experience in operations or service delivery (pet industry preferred). • Strong people management and team coordination skills. • Comfortable using operational dashboards, Excel, and service apps. • Strong problem-solving and decision-making ability. • Excellent communication skills in English, Kannada, and Hindi (preferred). • Passionate about animals and delivering a high-quality pet care experience.

What You’ll Gain

• Be part of a fast-growing startup in the pet care industry.
• Opportunities for career advancement and learning.
• Pet-friendly work environment with a young, enthusiastic team.