Team Lead (Life Insurance)

You will play a crucial role as a Team Lead in the Life Insurance sector by overseeing and guiding a team of insurance advisors or customer service executives. Your extensive experience and strong background in the life insurance industry will be key in leading the team towards achieving sales and service targets. Your leadership skills and passion for delivering results will drive operational excellence within the team. Your responsibilities will include leading, motivating, and managing the team of life insurance advisors or service representatives. You will ensure the team meets individual and collective targets such as sales, renewals, claims, and customer satisfaction. Conducting regular training and coaching sessions will be essential to enhance team skills and improve product knowledge. Monitoring daily team performance and providing actionable feedback will help in maintaining high standards. Preparing and presenting reports on team performance, sales figures, and key metrics will be part of your role. Ensuring compliance with all regulatory and company standards is crucial for the team's success. Resolving escalated customer queries or complaints effectively and in a timely manner will help in maintaining customer satisfaction levels. Collaborating with internal departments such as underwriting, claims, and compliance to streamline processes will be necessary for operational efficiency. Driving campaigns and initiatives to boost team productivity and engagement will be an important aspect of your role. Your dedication to mentoring team members and achieving results will contribute to the overall success of the team and the organization.,