Policy Follow-up Contact policyholders before renewal due dates via phone, email, or SMS. Remind them of premium due dates and policy benefits. Customer Assistance Explain renewal process, grace period, and late fees if applicable. Resolve objections or queries regarding premium amounts, policy changes, etc. Retention Focus Encourage lapsed clients to reinstate policies. Offer alternate plans or premium modes if affordability is a concern. Data Management Update CRM or internal systems with customer communication logs. Track renewals, cancellations, and reinstatements. Show more Show less

Company Description RNFI Services Ltd. is a premier platform offering secure and convenient online payment services for distributors and retailers. We provide an attractive and instant rewards system for our B2B partners through our proprietary interface. RNFI strives to facilitate reliable and quick online payment solutions for all people in the country. We work with leading financial institutions and organizations, both governmental and non-governmental, to connect Semi-urban & Rural India to mainstream economic development. Our mission includes training and assisting DMR distribution networks as per bank mandates. Role Description This is a full-time on-site role for a Field Executive located in Serampore-Uttarpara. The Field Executive will be responsible for visiting clients and distributors, facilitating on-ground operations, ensuring client satisfaction, and providing support to partners. They will also be responsible for maintaining relationships with existing clients and expanding the company's reach within Semi-urban & Rural areas. Additional duties include monitoring transaction processes, ensuring compliance with company standards, and producing regular operational reports. Qualifications Strong communication and interpersonal skills Ability to work independently and manage time effectively Experience with client relations and customer support Understanding of online payment systems and financial transactions Problem-solving skills and attention to detail Experience in handling on-ground operations and fieldwork Bachelor's degree in Business, Finance, or related field Experience in the digital payments or fintech industry is a plus Show more Show less

You will be working as a full-time on-site Customer Support - Telegu/Kannada role at RNFI Services Ltd. in New Delhi. Your main responsibilities will include providing customer support and technical support, ensuring customer satisfaction, and using your analytical skills to address customer inquiries and issues. To excel in this role, you should possess strong interpersonal and analytical skills. Fluency in Telegu and Kannada languages is a must. Any previous experience in a similar role will be an added advantage. A Bachelor's degree in a relevant field is also required. If you are passionate about delivering exceptional customer service, have the ability to communicate effectively in Telegu and Kannada, and enjoy problem-solving, then this role is perfect for you. Join our team and make a difference in our customers" experience with RNFI Services Ltd.,

You will be responsible for providing customer support and technical assistance in Tamil, Telugu, or Bengali for RNFI Services Ltd. in New Delhi. Your role will involve ensuring customer satisfaction, offering technical support, and utilizing analytical skills to address client needs effectively. To excel in this position, you should possess strong interpersonal skills, customer satisfaction abilities, and analytical skills for problem-solving. Previous experience in a similar role would be advantageous. Excellent communication skills in Tamil, Telugu, or Bengali are essential, along with the ability to work collaboratively in a team environment. A Bachelor's degree in a relevant field is required for this full-time on-site role.,

Job Summary: We are seeking a motivated and experienced Team Lead – Life Insurance to oversee and guide a team of insurance advisors or customer service executives. The ideal candidate will have a strong background in the life insurance industry, with proven leadership skills and a passion for delivering results. You will be responsible for achieving sales or service targets, ensuring compliance, mentoring team members, and driving operational excellence. Key Responsibilities: Lead, motivate, and manage a team of life insurance advisors or service representatives. Ensure achievement of individual and team targets (sales, renewals, claims, customer satisfaction, etc.). Conduct regular training and coaching sessions to enhance team skills and product knowledge. Monitor daily team performance and provide actionable feedback. Prepare and present reports on team performance, sales figures, and key metrics. Ensure compliance with all regulatory and company standards. Resolve escalated customer queries or complaints effectively and in a timely manner. Collaborate with internal departments (underwriting, claims, compliance, etc.) to streamline processes. Drive campaigns and initiatives to boost team productivity and engagement.

You will play a crucial role as a Team Lead in the Life Insurance sector by overseeing and guiding a team of insurance advisors or customer service executives. Your extensive experience and strong background in the life insurance industry will be key in leading the team towards achieving sales and service targets. Your leadership skills and passion for delivering results will drive operational excellence within the team. Your responsibilities will include leading, motivating, and managing the team of life insurance advisors or service representatives. You will ensure the team meets individual and collective targets such as sales, renewals, claims, and customer satisfaction. Conducting regular training and coaching sessions will be essential to enhance team skills and improve product knowledge. Monitoring daily team performance and providing actionable feedback will help in maintaining high standards. Preparing and presenting reports on team performance, sales figures, and key metrics will be part of your role. Ensuring compliance with all regulatory and company standards is crucial for the team's success. Resolving escalated customer queries or complaints effectively and in a timely manner will help in maintaining customer satisfaction levels. Collaborating with internal departments such as underwriting, claims, and compliance to streamline processes will be necessary for operational efficiency. Driving campaigns and initiatives to boost team productivity and engagement will be an important aspect of your role. Your dedication to mentoring team members and achieving results will contribute to the overall success of the team and the organization.,