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Teleperformance (TP)
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Team Lead - International Banking (Chennai/Mumbai)

Team Lead - International Banking (Chennai/Mumbai)

Teleperformance (TP)

3 - 6 years

|

4 - 5 Lacs

chennai mumbai (all areas)

Posted:19 hours ago| Platform:

Apply

Skills Required

international banking banking process us banking shrinkage aht attrition

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Manage a team of customer service representatives to achieve operational excellence in international banking processes.
Oversee daily operations, ensuring efficient handling of transactions, calls, and queries from clients across various geographies.
Develop and implement strategies to reduce shrinkage, attrition, and AHT while maintaining high levels of quality standards.
Collaborate with cross-functional teams to resolve complex issues related to US banking processes.
Analyze performance metrics such as CSAT, NPS, and KPIs to identify areas for improvement.

Desired Candidate Profile

3-6 years of experience in international banking or similar industry with expertise in US banking processes.
Excellent communication skills with ability to lead a team effectively.
Ability to analyze data using tools like Shrinkage/Attrition/AHT etc. .

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