Team Lead Inside Sales

Role Overview

The Team Lead - Outbound Inside Sales will be responsible for driving revenue through proactive outbound calling, managing a high-performing sales team, and ensuring consistent achievement of targets. This role requires strong leadership, sales acumen, and the ability to motivate and mentor a team in a fast-paced environment.

Key Responsibilities

1. Team Leadership & Performance Management

• Lead, mentor, and motivate a team of outbound sales executives to achieve daily/weekly/monthly sales targets.
• Conduct regular performance reviews, coaching sessions, and skill-building workshops.
• Monitor productivity, call quality, and conversion metrics ensure discipline and adherence to processes.

2. Sales Strategy & Execution

• Plan and allocate leads, ensuring optimal utilization and maximum conversion.
• Track pipeline progress and drive team towards closures.
• Identify gaps in sales pitch and implement improvements.
• Work closely with Sales Managers to set team goals aligned to business objectives.

3. Operational Excellence

• Ensure all customer interactions are logged in CRM with accuracy.
• Create daily/weekly reports on performance, conversion rates, and forecasts.
• Maintain team adherence to SLAs, call quality benchmarks, and compliance guidelines.

4. Training & Development

• Conduct product training, objection-handling sessions, and refresher programs.
• Identify underperforming team members and provide structured improvement plans.

5. Stakeholder Collaboration

• Coordinate with Marketing for lead feedback and quality improvements.
• Work with Product, Operations, and Customer Success teams to relay market inputs.
• Ensure seamless communication between sales agents and cross-functional teams.

Key Requirements

Qualifications

• Bachelor's degree in any discipline (MBA preferred).
• 3-6 years of total sales experience with at least 1-2 years in team leadership.

Skills & Competencies

• Strong communication and people-management skills.
• Proven track record of achieving sales targets in an outbound environment.
• Ability to analyze data and derive actionable insights.
• Hands-on experience with CRMs, dialers, and sales tools.
• High energy, ownership, and a result-driven mindset.

KPIs (Key Performance Indicators)

• Team conversion rate
• Lead utilization & follow-up efficiency
• Revenue achievement vs target
• Call quality & compliance scores
• Team retention and engagement

Work Environment

• Fast-paced, target-driven sales environment.
• Ability to work extended hours during peak seasons.