Team Lead - Incident Response

Location: Gurgaon (WFO)

Shift Timing : 8:30AM -5:30 PM or 10:30 AM - 7:30 PM

Position: Team Lead Incident Response

About Us:

Unitedlex India Pvt. Ltd. (Formerly known as iRunway India Pvt Ltd)

Desire Candidate Requirements

• Any graduate/Postgraduate with 3+ years of experience as people manager or similar role with years of experience with LPO/Legal Services.
• Candidates with background of Document Review or E-Discovery or Contracts or Data Breach or Compliance are eligible to apply for this role.
• Excellent people management skills.
• Passionate to drive business metrics Productivity, Quality, and other key deliverables.
• Ability to priorities between multiple complex projects/timelines.
• Excellent written and Verbal communication.
• High level of positive attitude with good listening skills.
• Good decision-making ability.
• Ability to adapt to any process changes and work on different types of projects.
• Good knowledge in Excel.
• Ability to priorities between multiple complex projects/timelines.
• Strong attention to detail and the ability to conduct root cause analysis.
• Candidates with demonstrated experience in Data Breach Response, or Incident Response will be preferred.

Role and responsibilities

• Responsible for overall performance and management of the team assigned
• People management that includes responsibility of performance evaluation, training, discipline, career pathing of all team members.
• Proactive communication with client, ensuring all client requirements are met and reports are submitted on time
• Set goals for team members and communicate it to the team
• Ensuring all the key metrices are met including productivity, utilization, quality score, attendance, adherence to timelines
• Management Reporting: - Reports required by management relating to performance, costs, efficiency, utilization are shared with stake holders on time.
• Actively work on skill development, engagement, and retention of team members
• Responsible for upskilling and training the team members
• Provide regular feedback for performance
• Take necessary action including raising concern with stakeholders in case of performance or discipline related issues within the team
• Conduct regular 1-on-1 connects with team members
• Perform QC/QA checks for team members
• Liaison with other teams/departments

Please refer to our Privacy Policy at UnitedLex for information,

"ISO 27001:2022 is the standard that we follow in this organization, based on this ISO document we have implemented 92 controls in UnitedLex across multiple offices and also with the help of this document we have implemented the Information Security Management System in the Organization"