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IGT Solutions logo

Team Lead

2 - 7 years

2 - 6 Lacs

Bengaluru

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Reservation Travel Process GDS OTA Amadeus Travel Airline Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role: Team Lead BPO Operations (GDS / Travel ) Location : Bangalore Must have (GDS / Travel / OTA ) Job Description: Manage team of 15 20 Team Members Managing Team Performance Productivity // Quality // Shrinkage // Attrition Coaching new team members Review processes and come up with recommendation which can help to improve overall performance / CSAT Identify TNI and bridge process gaps Weekly monitoring and coaching to team members Floor support and handling escalations Manage and achieve IC targets Maintain AHT levels as per the given targets for different tenure bucket Basic knowledge of computers and MS excel we need International Process handling exp Experience in handling a team and ability to manage team members and subordinates - Preferred Strong supervisory skills Excellent written and verbal communication skills in English Organized and Methodical Flexible for 24*7 environment 5 days working Work From Office IGT is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to fostering a diverse and inclusive workplace

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IGT Solutions
IGT Solutions
www.igtsolutions.com

Information Technology and Services

New Delhi

4000+ Employees

276 Jobs

    Key People

  • M. S. S. Gopala Krishnan

    CEO

  • Ramu Reddy

    Group Chief Financial Officer

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