Team Lead || Hospitality || Permanent Role

NTT DATA, Inc.

6 - 11 years

4 - 9 Lacs

gurugram

Posted:-1 days ago| Platform:

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Skills Required

team management hospitality

Work Mode

Work from Office

Job Type

Full Time

Job Description

NTT DATA-

Interested candidates may share your CV on whatsapp @ 8881551615

Team Lead

Roles & Responsibilities:

Leads a team ensuring the highest quality of service is provided to clients
Monitors performance of the team and reports, results and issues to higher-level leadership.
Assists team with escalated client or account issues.
Has input into hiring, staffing and maintaining a diverse and effective workforce.
May interact with clients and internal departments to resolve issues.
Works with the team to complete assignments using established guidelines, policies and procedures.
Demonstrates professional courtesy and represents the company in a positive manner in all areas of internal and external communications.
Ensures appropriate record keeping, reports, and related administrative functions are accurate and up-to date.
Upon request, compiles and analyzes data to identify trends for root cause analysis.

Requirements:

Skills/Qualifications: Customer Focus, Customer Service, Verbal Communication, Problem Solving, People Skills, Teamwork, People Management, Managing Processes.
Solid understanding of Microsoft tools.
Should have an analytical bent of mind with experience in creating reports using data extracted from systems and tools.
Analyze trends within assigned operations, including data volumes, data patterns, staff productivity, and resource allocation.
3-5 years of experience in Related Industry.
Flexible working in 24 X 7 environment
This person should have experience establishing metrics for monitoring success.
Must be able to manage key metrics for driving productivity and quality.
Successful track record of managing people to achieve company goals and objectives.
Excellent communication skills - written, verbal and listening.

Interested candidates may share your CV whatsapp 8881551615

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