Team Lead

Key Responsibilities:

• In-depth Knowledge and Experience in the

  US Health Care Payer System

  .

• 4-10

  years of experience in

  Provider Data Management(PIDM)

  . With over 1 year of experience as a S

  upervisor.

• Should manage a large team and coordinate with other functions
• Floor walk regularly to supervise, coordinate and monitor day-to-day operations & metrics
• Should lead a team of associates and motivate them to achieve the team SLA. Should consistently achieve all SLAs set by the client
• Manages inventories and Reports.
• Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.
• Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
• Communicates deadlines and goals to team members
• Develops strategies to promote team member adherence to company regulations and performance goals
• Conducts team meetings to update members on best practices and continuing expectations.
• Provides quality client handling, including interacting with clients, answering queries, and effectively handling customer complaints
• Organize daily/ weekly /monthly team meetings to update the associates on any process changes, quality issues , production details and team SLA
• Preparing and sharing of various day-to-day operations reports
• Should handle Change Request and coordinate with various teams to bring it to a completion

Required Skills:

• Team handling skills
• Willingness to work in rotational shifts/night shift/ permanent shift
• Knowledge of basic quality tools.
• Proficiency in MS Office (PowerPoint, Excel & Outlook)
• Good communication skills
• Highly focused and energetic
• Problem solving & result oriented skills Job Description

⚠️ Disclaimer: