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Team Lead- Customer Support

2 - 7 years

0 Lacs

hyderabad

Posted:1 week ago| Platform: Shine logo

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Skills Required

voice process domestic voice process inbound process customer relationship customer service customer care communication skills telugu customer support team leader

Work Mode

On-site

Job Type

Full Time

Job Description

Position Team Lead (Customer Support)

Location:

Languages :- Telugu, Hindi, English

Work mode

Interview Process:

CTC-

To apply please connect Varalakshmi on - Varalakshmi.Y@Livecjobs.com or call on 7995831110

 

Key Requirements:

  • Qualifications:

     Any Graduation

  • Experience:

     Minimum 24 years overall, with 

    at least 1 year as a Team Leader on paper

  • Process Experience:

     Domestic Inbound Customer Support (Voice Process)

  • Languages:

     Excellent communication skills in 

    English, Hindi & Telugu

 

Key Responsibilities:

  • Lead and supervise a team of customer support executives in a domestic inbound process ( 35- 40-member team).
  • Monitor and drive team performance, productivity, and adherence to service level targets.
  • Provide regular feedback and coaching to enhance team effectiveness.
  • Handle customer escalations and ensure prompt resolution.

 

Skills and Abilities:

  • Performance Metrics Handling: Proven experience in managing key KPIs such as AHT, FCR, CSAT
  • Ability to manage pressure and resolve issues efficiently
  • Excellent interpersonal and communication skills across multiple languages

 

To apply please connect Varalakshmi on - Varalakshmi.Y@Livecjobs.com or call on 7995831110

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