Team Lead - CST

3 - 7 years

3 - 7 Lacs

Posted:22 hours ago| Platform: Foundit logo

Apply

Work Mode

On-site

Job Type

Full Time

Job Description

Role Responsibilities:

  1. Lead and mentor a 15-member Customer Experience team ensuring service excellence.
  2. Manage key operator accounts, addressing escalations and ensuring SLA compliance.
  3. Monitor and analyze KPIs to drive operational improvements and enhance customer satisfaction.
  4. Collaborate with internal teams to resolve issues and implement customer-centric solutions.

Job Requirements:

  1. Bachelor's degree with 35 years of team management and KAM experience.
  2. Strong analytical, problem-solving, and communication skills.
  3. Proficient with CRM tools, Microsoft Office, and Google Workspace.
  4. Ability to thrive in a fast-paced, multi-priority environment.

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Paytm logo
Paytm

Fintech / Digital Payments

Noida

RecommendedJobs for You

Noida, Uttar Pradesh, India

Noida, Uttar Pradesh, India

Noida, Uttar Pradesh, India

Jammu, Jammu & Kashmir, India

Kolkata, West Bengal, India

Bengaluru, Karnataka, India

Mangalore, Karnataka, India