3.0 - 7.0 years

3 - 7 Lacs

Noida, Uttar Pradesh, India

On-site

Role Responsibilities: Lead and mentor a 15-member Customer Experience team ensuring service excellence. Manage key operator accounts, addressing escalations and ensuring SLA compliance. Monitor and analyze KPIs to drive operational improvements and enhance customer satisfaction. Collaborate with internal teams to resolve issues and implement customer-centric solutions. Job Requirements: Bachelor's degree with 35 years of team management and KAM experience. Strong analytical, problem-solving, and communication skills. Proficient with CRM tools, Microsoft Office, and Google Workspace. Ability to thrive in a fast-paced, multi-priority environment.

Posted 3 months ago

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Team Lead - CST Paytm

3.0 - 7.0 years

3 - 7 Lacs

Noida, Uttar Pradesh, India

On-site

Job Summary: We are seeking a highly motivated and experienced Team Lead to manage a team of Customer Experience Specialists within our Bus & Movies Line of Business.The ideal candidate will possess a strong understanding of operations management, excellent analytical skills, proven people management abilities, and prior experience in managing customer support through a Key Account Management (KAM) role. This role is crucial in ensuring a smooth and positive experience for our bus & movie customers and partners. Responsibilities: Team Management: Supervise, coach, and mentor a team of Customer Experience Specialists [Team size 15 Members]. Conduct regular performance reviews, identify traini...

Posted 3 months ago

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