Team Lead

Company Description

CrystalVoxx Global LLP provides Medical Billing and Medical Coding Services to healthcare professionals including solo practices, groups, nursing homes, hospitals, and ambulatory care centers. Our company is dedicated to delivering efficient and accurate billing and coding solutions to our clients. We strive to offer the most reliable services to ensure healthcare providers focus on patient care while we handle their billing and coding needs.

Role Description

Learn the process being expected by the client

 Charge Posting to be completed on time, nothing should go pending

 Respond client emails as well as chat with the clients

 Understand and note down the updates received by the clients and maintain a data sheet for the same, also explain the same to the team

 Manage Team’s Knowledge Base

 Create and maintain Standard Operating Process (SOP) Manuals

 Document and disseminate solutions at weekly team meetings

 Audit the work delivered by team Mentor team members:

 Perform timely and constructive team member performance reviews

 Train your Team Members

 Track Team Member attendance, motivation, and growth

 Manage Team’s Productivity and Quality

 Discover and unblock workflow bottlenecks

 Troubleshoot errors

 Set up monthly, weekly, and daily goals for collections, productivity, and quality; monitor their achievements, and take corrective actions

 Minimize Errors and Claim rework

 Prioritize account-level corrections above individual claims