Team Lead CRM

*Designation-Executive/Team Lead in CRM for Client Servicing for Big Corporate

Job Location: Vadodara, Plant location

Industry-TPA Company or Health Insurance will only be preferred

Job Description:

Key Responsibilities:

1. Management and Retention of Top corporate with Helpdesk.

2. Reports on top corporate/insurance companies/brokers to be reviewed if required

3. Cashless and Claims settlement

4.Endorsement and Enrolment of Member

5. Oversee timely submission of MIS reports

6. Relationship with HO for claims, Preauth and related functions.

7.Employee Benefits

9. Responsible of retention of Business

10.Regular interaction with the team

11.Handling escalation from the team.

12.Periodic review of the team and feedback to be shared with the team.

Experience required:

• Experience: 2-5years of experience in Customer Service or Client Relationship roles in Helpdesk

Personal Attributes and Competencies:

• Strong verbal, written, presentation skills.
• Strong analytical and problem-solving skills.

Interested Candidate can connect -09971006988

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹28,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person