Team Lead

Team Leader Voice process

Team Leader Voice process

LOCATION: Gurgaon

YEARS OF EXPERIENCE: 4+ Years

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations

.Role and Key Responsibilitie

• s:
  Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requiremen
• ts.Regularly impart effective coaching to team members, ensuring consistent high performance delive
• ry.Identify performance related issues, develop an action plan for improvement and implement corrective actio
• ns.Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectatio
• ns.Communicate expectations to employees and provide timely updat
• es.Provide subject matter expertise in handling escalated customer calls as need
• ed.Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activiti
• es.Stay current on internal work processes, policies and procedures. Attend required manager development traini
• ng.Promote CNX values- “walk the talk” and lead by examp

le.Key skills & knowle

• dge:
  Associate's degree in related field with two to four years of relevant experience pref
• erredHighly motivated individual with skills to develop and coach team members to achieve performance expectat
• ions.Work well under pressure and follow through on items to comple
• tion!Strong oral and written communication skills; Ability to lead team members, multi-tasking, prioritization and meeting timelines of delivera
• bles.Ability to mentor, coach and provide direction to team mem
• bers.Willingness to work in a flexible sch