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For Employers

Team Lead

Computer Age Management Services (CAMS)

2 - 4 years

|

3 - 4 Lacs

Posted:5 hours ago| Platform:

Apply

Skills Required

management skills shrinkage attrition communication skills power point presentation mis reporting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Team Lead

Preferred candidate profile

Responsibilities

Supervise and manage daily call center operations and team activities.
Monitor and evaluate team performance, providing regular feedback and coaching.
Handle escalated customer inquiries and complaints effectively and professionally.
Analyze call center metrics to identify areas for improvement and implement solutions.
Conduct regular team meetings and training sessions to enhance team skills and knowledge.
Ensure adherence to company policies, procedures, and customer service standards.
Collaborate with management to develop strategies for improving customer satisfaction and operational efficiency.

Perks and benefits

5 days working

General shift timing

immediate joiner

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Computer Age Management Services (CAMS)

Financial Services

Chennai

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