Team Lead Community, Experience & Events

As the Team Lead of Community, Experience & Events, you will play a pivotal role in shaping the interactions, engagements, and lasting impressions experienced by our members. Your responsibilities will span from cultivating sub-communities to orchestrating dynamic events throughout our facilities, encompassing the entire spectrum from strategic planning to creating on-ground excitement. In this role, you will have ownership over several key areas: 1. Pan-BHIVE Experience Strategy: - Conceptualize and implement a comprehensive calendar of events, traditions, and community initiatives spanning all BHIVE locations. - Establish themed sub-communities such as Founders Circle, Wellness Tribe, Women in Business, Sports Squad, and others. - Develop experiences that not only entertain but also enhance member retention, drive referrals, and nurture a profound affinity for the brand. 2. Customer Engagement & Retention: - Enhance membership renewals and Net Promoter Score (NPS) through consistent and high-quality engagements. - Collaborate closely with Customer Success and Sales teams to ensure that experiences contribute to tangible business outcomes. - Gather feedback from the field and translate it into actionable enhancements. 3. Events Flagships, IPs & Everyday Magic: - Oversee BHIVE's complete events ecosystem, ranging from internal gatherings to external flagship events. - Initiate and expand signature events like the Quarterly Founders Breakfast, BHIVE Premiere League, Agara Lake Run, Yoga Sundays, and WorkPlay Week. - Scale day-to-day events and location-specific activities that boost occupancy rates and customer satisfaction. 4. Partnerships & Collaborations: - Foster strong partnerships with startup enablers, venture capitalists, accelerators, artists, wellness professionals, and brand collaborators. - Curate external speaker sessions, founder dialogues, educational series, and lifestyle engagements with partners. 5. Team Leadership: - Lead the entire Community & Events Team across BHIVE, providing guidance, setting objectives, mentoring staff, and expanding the team. - Establish frameworks, standard operating procedures (SOPs), and playbooks for achieving scalable and repeatable success. To excel in this role, you should possess: - 6-8 years of experience in community development, event management, or customer experience, with a preference for backgrounds in startup ecosystems, accelerators/incubators, co-working/lifestyle brands, or alumni/interest-based communities. - Demonstrated success in creating and hosting engaging experiences that resonate with attendees and generate positive word-of-mouth. - Insight into the needs and interests of founders, startup teams, and creatives, and the ability to bring them together effectively. - Proficiency in strategic planning and flawless execution, coupled with strong communication skills, a sense of ownership, and the ability to inspire a team towards a common goal. Bonus points if you have experience with tools like HubSpot, Mailchimp, or Eventbrite, as well as a well-established network within Bangalore's startup or creative communities.,