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Writer Corporation
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Team Lead - BPO Voice

Team Lead - BPO Voice

Writer Corporation

1 - 3 years

|

2 - 4 Lacs

Posted:4 months ago| Platform:

Apply

Skills Required

Team Leading Team Handling BPO Team Lead Voice Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Manage a team of voice process professionals to deliver exceptional customer service.
Oversee daily operations, ensuring efficient call handling and resolution of customer queries.
Develop and implement effective training programs to enhance team performance and productivity.
Collaborate with cross-functional teams to resolve complex issues and improve overall process efficiency.
Ensure compliance with quality standards, policies, and procedures.

Desired Candidate Profile

1-3 years of experience in BPO industry or similar field.
Strong leadership skills with ability to manage a team effectively.
Excellent communication skills for effective interaction with customers and colleagues alike.
Ability to work on night shifts (rotational).
Proficiency in English language.

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