Team Lead B2C (Travel Industry)

As a highly motivated and customer-centric Team Lead for B2C in Chennai, you will be responsible for leading a team focused on travel-related services. Your proven experience in the travel industry, excellent leadership skills, and ability to manage a result-driven team will be essential for success in this role. Key Responsibilities: - Lead the B2C sales and service team with a focus on travel-related services. - Drive team performance by setting goals, providing coaching, and monitoring progress regularly. - Ensure high levels of customer satisfaction by taking a proactive and solution-oriented approach. - Oversee lead management, client follow-ups, and closure strategies. - Resolve customer complaints and escalations promptly and efficiently. - Collaborate with internal departments to streamline workflows and enhance service delivery. - Report on team metrics and recommend actionable improvements. Requirements: - Minimum 3 years of B2C experience in the travel industry is mandatory. - Strong team management and leadership experience. - Expertise in one or more verticals such as Leisure Travel, Corporate Travel, Visa Services, or Holiday Packages. - Excellent communication skills in English and Tamil. - Strong time management, problem-solving, and decision-making abilities. In addition to the job role, the company offers benefits such as cell phone reimbursement, paid sick time, and Provident Fund. The job is full-time with a day shift schedule and requires in-person work at the Chennai location.,