Team Lead-Adobe Platform Support Engineer

Key Responsibilities

• Provide technical support and administration for Adobe Experience Platform (Adobe Analytics, Adobe Target, Adobe Campaign, Adobe Journey Optimizer, Adobe CJA including Adobe Customer Data Platform (CDP)).

• Write and develop analytics tagging requirements and WebSDK implementation.

• Monitor platform health, perform incident management, and resolve issues within defined SLAs.

• Collaborate with development teams to troubleshoot integration issues and ensure smooth deployments.

• Manage user access, permissions, and security configurations across Adobe platforms.

• Perform system upgrades, patches, and configuration changes as required.

• Work closely with Adobe and internal stakeholders for escalations , root cause analysis and support Ad hoc insights requests from senior leadership.

• Document processes, configurations, and troubleshooting steps for knowledge sharing.

• Ensure compliance with organizational standards and best practices for platform governance.

• Establish and monitor KPIs to assess the impact of customer experience improvements on the website.

Required Qualifications

• Bachelors degree in Computer Science or similar field or equivalent work experience.

• 7-10 years of experience supporting Adobe Experience Platform.

• Strong knowledge of Adobe Experience Platform (AEP) architecture, administration, troubleshooting and CDP implementations.

• Expert-level knowledge in tag management solutions such as Adobe Tag Manager. Experience with personalization tools such as Adobe Target.

• Hands-on experience with Adobe Analytics, and Adobe Customer Journey Analytics.

• Proficiency in at least one customer experience monitoring tool such as Tealeaf or Glassbox.

• Familiarity with Java/J2EE, HTML/CSS, and JavaScript for AEM customization and debugging.

• Understanding APIs, integrations, and web services within the Adobe ecosystem.

• Experience with incident management tools (e.g., ServiceNow, JIRA).

• Excellent problem-solving and communication skills.

• Ability to work in a fast-paced environment and manage multiple priorities.

Preferred Qualifications

• Experience working with analytics tools such as Adobe Customer Journey and Google Analytics.

• Experience in dashboard design with Tableau software or similar tools.

• Experience with any programming languages such as Java or Python.

• Strong curiosity and passion for improving the digital experience.

• Experience in working with Content management system and Front-end Engineering .

Good to have

• Adobe Certified Expert (AEP/CDP or Adobe Analytics) certification.

• Knowledge of cloud hosting environments (AWS, Azure) and CI/CD pipelines.